Role: 2nd Line IT Engineer (MSP) – Service Desk & Field Based
Location: Bromsgrove
We are a growing Managed Service Provider (MSP) looking for a skilled and motivated 2nd Line IT Engineer to join our team. This is a varied role combining service desk support with on‑site client work, ideal for someone who enjoys both troubleshooting remotely and getting hands‑on in the field.
About the Role
As a 2nd Line Engineer, you’ll be a key escalation point for technical issues while also delivering high‑quality on‑site support to our clients. You’ll work across a wide range of technologies, with a strong emphasis on networking.
Key Responsibilities
* Provide 2nd line support for desktops, servers, and network infrastructure
* Troubleshoot and resolve escalated technical issues efficiently
* Perform on‑site installations, maintenance, and support visits
* Configure and support network devices (routers, switches, firewalls)
* Assist with project work, including system upgrades and migrations
* Maintain clear documentation and update tickets within the helpdesk system
Skills & Experience Required
* Previous experience in a 2nd line role, ideally within an MSP environment
* Experience with firewalls and switches (e.g. Cisco, Ubiquiti, Fortinet, etc.)
* Solid understanding of Microsoft environments (Windows Server, Microsoft 365, Active Directory)
* Experience with remote support tools and ticketing systems
* Full UK driving licence (essential for field‑based work)
* Experience with virtualisation (e.g. VMware, Hyper‑V)
* Knowledge of backup and disaster recovery solutions
* Exposure to cloud platforms such as Azure
What We Offer
* Paid for training and certifications
* Allotted study time in your working week
* Excellent career progression
Apply Now
If you’re a proactive IT professional who enjoys solving problems and working directly with clients, we’d love to hear from you.
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