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Location: St Boswells
Franchise: Toyota
Park’s Motor Group is seeking a bright, enthusiastic individual to take up an position as Warranty Administrator.
About the role:
You will administer our warranties supporting our branches and its customers and clients through the various services we provide for our manufacturers.
Detailed Responsibilities:
Preparing, qualifying & submitting claims to manufacturer’s accurately & efficiently for all the branch according to the brand’s procedures
Select claims to support key work streams and deliver commercial effectiveness
Preparation of claim forms and supporting material for all branches within expiry timeframes
Ensuring maximum return from all our manufacturers for all warranty work including the issue of credit notes and associated paperwork
Input/update/monitoring and management of all manufacturer’s warranty payments
Input/update/monitoring and return of warranty parts to our manufacturers and reconciliation of all warranty schedules
Input/update/monitoring of warranty submissions, credits, rejections and customer contributions towards goodwill claims
Develop relationships with other staff members, specialist repairers and manufacturers’ representatives
Manage, maintain and share updated knowledge on all warranty procedures and documentation
Ensure all processes, time constraints & procedures are adhered too
Support needs of other Park’s staff members on all warranty related matters
Provide warranty support at designated branch whenever required
Follow warranty processes and compliance with the manufacturer’s warranty manual
Key Abilities and Skills Required:
You will be able to display knowledge in warranty administration gained from your experience
Able to work well under pressure, handle conflicting demands, identify priorities and schedule work appropriately
As Warranty Administrator it is essential to be friendly but convey a professional manner and able to demonstrate integrity, discretion and objectivity
Able to meet our various branches deadlines without compromising on the quality of work
Ensure communication levels undertaken for cooperative relationships with customers & colleagues
Able to maintain strong working relationships with colleagues, the client base and the manufacturers, through the use of rapport building techniques & empathy
Expertise on Kerridge system, manufacturer systems & Microsoft packages is essential
High level of attention to detail
Ability to present data to all levels of staff and management
Highly flexible approach and able to prioritise
Core Competencies and Skills:
Computer literacy
Numeracy
Communication skills
Flexibility
Customer focus
Decision Making
Persuasiveness
Determination
Proactivity
Integrity
Planning and Organising
Teamworking
Relationship Maintenance and Building Rapport
As a Park's Motor Group employee you will receive:
For you:
Access to the Company Pension Scheme
Colleague Introductory Scheme
Industry leading discounts on purchases on new and used cars
Death in service benefit
For you and your family:
Discounted Servicing
Subsidised car purchase scheme
Employee Assistance Programme
24/7 remote GP
Medical second opinions
Unlimited mental health support
Physiotherapy help and advice
Savings and discounts on shopping
Financial and legal support
Wellbeing assistance
This is a fantastic opportunity in Park’s Motor Group. We can offer genuine scope for development and progression from a Warranty Administrator and beyond.
If you have the desire to lead and the drive to become a member of our team then we want to hear from you.
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