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Company: CBSBUTLER HOLDINGS LIMITED TRADING AS CBSBUTLER
Job Type: Permanent, Full Time
Position: LINUX Engineer (Service Support)
Salary: £45,000 + 10% Allowance + Bonus - Total Compensation circa £50,000
Location: Stevenage - full-time on site
Clearance: DV Cleared or DV Clearable. Initially SC Cleared
The Company:
You will join a world-class consultancy bringing digital transformation to the MoD. Due to the size and expertise, there is excellent scope for training and career progression.
The Role:
As Linux Engineer, you will play a crucial role in supporting our live services. You will join our established team providing support to customers' IT systems.
This opportunity is customer-facing, so the most important attributes are your ability to work well and communicate effectively with customers.
You will support our high-profile customer through the implementation and configuration of complex IT solutions.
Responsibilities:
* Receive and review customer-related system issues via a ticketing system and resolve issues to maintain system operational states within SLA and KPI targets.
* Review and produce documentation, record processes to enable first-time fixes and quick resolutions.
* Monitor system status and report issues promptly to service management and relevant teams.
* Maintain high customer satisfaction by understanding and meeting customer needs within your support role.
* Provide server and application support, including automation, image building, documentation, scripting, and Linux server configuration.
* Mentor and train junior team members to enhance team skills.
* Contribute to new work requirements as directed by Service Delivery Managers.
This role requires high-level security clearance. Please visit the relevant security clearance information page for more details.
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