We are recruiting for an IT Support Engineer to join our busy IT Department. This is a permanent position based in Thirsk, North Yorkshire, with a hybrid work arrangement.
Role
To provide technical and application support for hardware and software, ensuring the continuous availability of IPN IT Systems, Infrastructure, and Networks.
Responsibilities
1. Process queries and service requests submitted to the IT helpdesk, including call logging, management, and escalation.
2. Set up and conduct induction and initial training for users on core systems.
3. Maintain and document support guides.
4. Recommend IT improvements as needed.
5. Support IT hardware and infrastructure, including configuration and asset management.
6. Support business applications within the IT scope.
Knowledge, Skills, and Experience
1. Degree in IT or computing, or 2+ years of practical experience.
2. Experience in a first-line support environment.
3. Significant experience with Windows OS and Microsoft Office.
4. Ability to assess users' IT knowledge levels.
5. Strong analytical and problem-solving skills.
6. Up-to-date technical knowledge.
7. Deep understanding of relevant software and hardware.
8. Knowledge of Microsoft Visual Studio, SQL, BI Systems, Data warehousing, Windows Hyper-V, Microsoft 2016 Server, backup solutions.
9. Experience supporting ERP/MRP systems, with technical and functional understanding.
10. Understanding of business systems and core processes.
11. Experience with infrastructure and/or networks.
12. Excellent communication skills to engage with staff at all levels and collaborate with internal and external partners.
The Offer
* Location: Thirsk, North Yorkshire (Hybrid/Flex Working)
* 10% discretionary company bonus
* Hours: 37.5 per week, Monday to Friday
* Pension: Employee contribution 3%, Employer contribution 8% (salary sacrifice scheme)
* Holidays: 25 days plus Bank Holidays
* Enhanced maternity/paternity/pawternity leave
* Additional benefits: Free parking, snacks, electric car charging, dog-friendly office, discounted products, free hot drinks
* Flexible benefits: Cycle to work, nurseries, dental insurance, offered via salary sacrifice or deductions
* Option to purchase discounted pet food
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