IT
Support Technician
Location:
Head Office, Moreton-in-Marsh (with travel to spa and hotel properties)
Contract:
Full-Time
Who We are …
We are a collection of
award-winning spa and hotel destinations. Here at Barons Eden our aim is to
treat our guests as a friend of the family and to create positive memorable
experiences during their stay or visit to our Hotel and Spas.
We share a passion for
entertaining, socialising, great food and standout experiences. Our close-knit
team champion individuality, flare and operational excellence, treating each
guest like a friend of the family, providing an experience that brings customers
back time and time and again. Our purpose is to hire people with passion and
positivity. We train you for skill, nurture you to grow and achieve your goals…
Barons Eden is a collection
of luxury spa and hotel destinations, including:
* Hoar Cross Hall
– Spa and Hotel (Staffordshire)
* Eden Hall
– Day Spa (Nottinghamshire)
* Ardencote
– Spa and Hotel (Warwickshire)
Our business spans leisure,
corporate, and membership revenue streams. We’re passionate about delivering
exceptional guest experiences and are now seeking an enthusiastic IT Support
Technician to join our growing team.
The Role
Based at our
Moreton-in-Marsh Head Office, you’ll provide IT support across multiple large
sites. As a key point of contact for staff, you’ll ensure smooth day-to-day
operations and resolve IT issues efficiently. Travel to our hotel and spa
properties is required, so flexibility is essential.
Key Responsibilities
* Provide desktop and user support
(hardware & software) across multiple sites
* Troubleshoot Windows 10/11 and Microsoft
Office applications
* Create and manage new users in Microsoft
365
* Support remote desktop users and respond
to helpdesk calls
* Assist with network patching and desk
moves
* Log, manage, and resolve support tickets
via the helpdesk system
* Support implementation of new hardware
and software
* Collaborate with the IT team on projects
and escalations
* Maintain bedroom technology (Wi-Fi, TVs,
in-room systems)
* Support SIP/VoIP phone systems
* Provide first-line support for property
management systems (PMS) and other hospitality applications
About You
We’re looking for someone
who is:
* Enthusiastic, approachable, and eager to
learn
* Passionate about IT and problem-solving
* Proactive and adaptable with a “can-do”
attitude
Essential Skills &
Requirements
* Based at our Head Office in Moreton-in-Marsh,
with the ability to provide effective IT support across multiple sites
* Have previous experience in an IT
support role
* Have the ability to communicate
effectively and resolve technical issues in a user-focused environment
* Have experience with desktop
hardware/software support
* Have familiarity with Windows 10/11,
Microsoft Office, and basic networking
* Hold a UK Driving Licence and access to
own car (travel required)
* Hold the relevant Right to Work in the
UK, not requiring future sponsorship
Desirable (but not
essential)
* Microsoft 365 Admin experience
* SharePoint knowledge
* Active Directory user management
* Helpdesk software familiarity
* Remote Desktop Services experience
* Experience supporting hospitality
systems
Benefits
* Competitive salary
* Free parking
* Discounts on overnight stays and spa
days
* Excellent induction and training
programme
* Perkbox online benefits and discounts
* Opportunity to join a progressive and
growing company
Shift Pattern
Full-time - 5/7 days with flexibility to occasionally work out of hours and weekends
Our Purpose
At Barons Eden, we treat
every guest like a friend of the family, creating memorable experiences across
our hotels and spas. We hire for passion and positivity, train for skill, and
nurture growth.
Our Values – B.A.R.O.N.S.
* Better than yesterday
– we exceed expectations
* Aim high
– we deliver exceptional guest experiences
* Right thing
– we act with integrity
* Own it – we take
responsibility for our actions
* Now – we operate
with urgency and discipline
* Support
– we are team players in everything we do
People say you can’t choose
your family, well we choose you to be part of ours.