Description
As a Retail Sales Improvement Lead, youll be the go-to person for driving service excellence and conversion growth across the Footasylum store network.
Youll work side-by-side with store teams to coach, train, and embed behaviours that turn great service into sales.
Reporting to the Retail Excellence Manager and alongside the Retail Excellence Lead, youll focus on delivering measurable improvements in KPIs, ensuring every store maximises its potential.
Key Responsibilities
Service Excellence in Stores
* Deliver Footasylums service standards consistently across all assigned stores.
* Coach store teams on engaging, authentic customer interactions that reflect our streetwear culture.
* Conduct service observations and provide on-the-spot feedback to managers and team members.
* Support the delivery of service training sessions both in-store and remotely.
* Use customer feedback, mystery shop results, and NPS data to identify service gaps and recommend fixes.
Conversion & Sales Performance
1. Partner with Store and Area Managers to analyse conversion, ATV, and UPT performance.
2. Identify sales opportunities and implement quick-win action plans for underperforming stores.
3. Train staff on selling techniques including product recommendatio...