To be part of the Your Personnel Team, you will drive the delivery of a consistent and accurate central advice service for employees across the company both verbally and written; with a focus on delivering excellent customer service tailored for managers, employees and peers.
DX are going through a huge period of change therefore you will be exposed to a variety of ER and will be offered the opportunity to support on a number of projects. As such, you must be adaptable to change and used to a fast-paced environment.
Key responsibilities
* Develop a deep understanding of customer needs and service requirements to ensure the systems and processes provided deliver effective, efficient, transparent systems and processes that are easy to use by all involved.
* To proactively manage and provide advice to managers on absence including persistent sickness absence and periods of long-term sickness absence in line with company trigger points and processes.
* To deliver an effective first line ER service, supporting and providing guidance to Line Managers for investigations, disciplinaries and Grievances.
* Develop and maintain strong & trusted partnerships with managers and your team colleagues, providing constructive challenges as well as acting as a sounding board and advisor.
* This role will work closely with managers to ensure good ER practice is followed and to empower and coach them in general and more complex employee relations issues.
* Responsible for the regular updates of the company policies and the creation of new policies in line with legislation.
* Develop appropriate guides, training programmes, and FAQs which support line managers in managing their teams to deliver high performance; engaging with stakeholders throughout.
* Take a proactive approach to professional development for yourself, using internal and external networks and resources to advance and share knowledge.
* Working on ad hoc projects with the Team as required
* Carry out any other reasonable requests which maybe required of this role.
Knowledge, Skills and Experience
* Experience of being part of a centrally located ER shared service centre with multi-sites nationally.
* Experience of providing advice on a range of ER issues including discipline, grievance, absence, performance and other ER cases.
* Finely honed coaching skills with experience of supporting customers to grow in their knowledge and understanding of ER processes and procedures.
* An up to date knowledge and understanding of relevant employment legislation.
* Extensive experience of updating existing and creating new ER procedures and processes, keeping all stakeholders involved and engaged whilst also fulfilling SOP manuals, risk assessment, and business continuity requirements.
* Demonstrable experience of developing and maintaining strong business relationships and the ability to communicate effectively at different levels with strong written and verbal communication skills.
* Commercially aware and able to balance ER and business requirements.
* Demonstrate the delivery of excellent standards of customer care.
* Proactive and tenacious approach to problem solving.
* Demonstrates a clear understanding of confidentiality, information security and respects sensitive information.
* Must be competent user of Microsoft office packages with experience of using multiple HRIS for inputting and extracting data.
* Flexible and adaptive to changing priorities with the ability to work in an agile environment and manage a fast paced, fluctuating and diverse workload whilst maintaining accuracy and attention to detail.
* Ability to work on own initiative whilst at the same time being an effective team member.
Personal Specification:
* Confident, efficient and professional.
* Tactful, diplomatic and at ease with people at all levels.
* Ability to assimilate large amounts of information and recognises the importance of attention to detail.
* Flexible and committed.
* Proactive and hands on.
* Demonstrates an “investigative” and “can do” approach and attitude to all tasks.
* You will be someone who enjoys playing their part in a team who ‘gets stuck in’ to support the rest of the team and business.
* Competitive Rates of Pay
* Holidays: 25 days increasing with length of service + bank holidays
* Enhanced Maternity & Paternity
* Company Pension Scheme
* Life Assurance
* Employee Assistance programme including 24/7 Virtual GP
* DX Discounts Portal
* Excellent opportunities for career progression and more!!
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Created on 25/06/2025 by TN United Kingdom
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