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Old Trafford, Manchester, UK (4 days on-site)
Salary: £26-27k per annum
iO Associates is seeking a 1st Line Support Engineer for a Manchester-based IT services provider that offers tailored solutions in managed IT support, cloud infrastructure, cybersecurity, and VoIP. Known for its client-focused approach and strategic consultancy, it helps businesses align technology with growth goals.
They are offering an exciting opportunity for an experienced 1st Line Support Engineer to join their growing team. In this role, you will be essential in maintaining high standards of client service as they expand their delivery capabilities.
Key Requirements:
* Reliable and self-motivated professional with a proactive work approach.
* Strong problem-solving skills with effective application of technical knowledge.
* Experience in handling customer incidents via phone, email, or in person, ensuring timely resolution.
* At least 2 years' experience in a service desk or deskside support role, preferably within an MSP environment, with a focus on excellent customer service.
Responsibilities:
* Provide support and administration across Windows Server (all versions), Windows 10/11, Office 365, Exchange, SharePoint, Active Directory, and Azure.
* Manage virtualization platforms (Hyper-V, VMware), Ubiquiti devices, VoIP telephony, and common network hardware and cabling formats.
* Implement and maintain MDM solutions, including Intune, using PowerShell for scripting and automation.
* Troubleshoot and resolve hardware, software, and networking issues, applying knowledge of TCP/IP, DNS, and DHCP.
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