Job Description
OPERATIONS AND COMMERCIAL DIRECTOR
MANCHESTER – HYBRID ( 2-3 days in the office)
COMPETITIVE SALARY PLUS BONUS
Our Customer:
Our long standing customer, with one of the best, CEO’s in the business (we think he’s great) are looking for a unique individual who has both operations and commercial experience to step into this newly created Operations and Commercial Director role.
Renowned for creating unforgettable experiences for their niche market, they have decades of heritage in organising trips to some of the world’s most iconic events.
Their team is dedicated to delivering seamless travel logistics, VIP packages, and tailored support to individuals, groups, and charities. This is an exciting opportunity to be part of a business that’s not just about travel—it’s about helping people achieve their personal best.
In this Operations and Commercial Director role, you will benefit from 25 days of holiday, a company bonus, a contributory pension scheme, continuous training and development, and exciting travel opportunities.
Job Description:
In this role, you will lead teams, streamline operations, and drive commercial performance to support overall business growth.
Drive commercial growth by analysing market data and executing revenue-optimising strategies
Lead the successful delivery of niche travel tours and events using your operational experience
Develop and implement operational strategies aligned with business goals and market trends
Oversee day-to-day operations, ensuring service excellence, efficiency, and regulatory compliance
Lead and develop a high-performing, cross-functional team across the UK, USA, and France
Manage financial planning, including budgeting, forecasting, and cost control, with regular reporting
Champion a customer-first culture by enhancing service standards and resolving escalated issues
Oversee stock management to ensure cost-effective inventory control and product availability
Ensure all operations adhere to legal, regulatory, and internal policy requirements through regular audits
Experience Required:
Significant background in operational and commercial leadership within the travel sector
Familiarity with tour operator systems is an advantage; otherwise, a quick grasp of new platforms and efficient data management is essential
Demonstrated success in driving growth and streamlining operations
Strong leadership with the ability to motivate and mentor teams
Strategic mindset
Analytical
Solid understanding of processes, supply logistics, and commercial planning
Excellent communicator
Confident in managing budgets and financial planning
Comfortable working under pressure in a fast-moving setting
Willing and able to travel internationally
Benefits and Perks:
Competitive salary
Company bonus
25 days holiday, which increase annually plus bank holidays
Birthday off
Continuous training and development
Opportunity to travel
Contributory Pension Scheme
Company social events
Free parking
Click here to apply for this Operations and Commercial Director, travel industry job, which is being recruited by Fiona Morrison-Arnthal and Ambitions Travel Recruitment, a boutique recruitment agency, specialising in travel and hospitality roles, and known for sourcing hard-to-find talent.
IMPORTANT
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