Recovery Handler - Property (UK) - Hybrid - Chelmsford, Essex
Recruit Ins are seeking a Recovery Handler to join a leading global loss adjusting company within their Real Estate UK team, working from the Chelmsford, Essex office on a hybrid basis.
This is an excellent opportunity for someone experienced in managing property recovery claims who is confident handling their own caseload from start to finish with a strong focus on recoveries and liability evaluation.
Recovery Handler Job Role
* Desktop technical handling of UK property recovery cases, including incidents arising from insured property losses.
* Managing a personal caseload of recovery files, including own-initiative UK recoveries and centrally reported recoveries from insurers.
* Conducting desktop investigations into liability, causation, and prospects of recovery.
* Pursuing recoveries against third parties, contractors, landlords, tenants, utilities, and other responsible entities.
* Drafting recovery correspondence, Letters of Claim, and formal recovery arguments.
* Managing incoming and outgoing emails, calls, and correspondence to progress recovery actions efficiently.
* Proactively controlling the lifecycle of recovery files through strong diary and time management.
* Liaising with insureds, insurers, brokers, loss adjusters, solicitors, and all relevant stakeholders.
* Working closely with the internal Property and Real Estate UK teams (European knowledge not required ).
* Ensuring all internal standards, processes, and compliance requirements are met, including data protection and information security.
* Producing accurate data capture and MI for clients and internal reporting.
* Supporting account management activities and assisting with invoicing where required.
* Achieving SLA, financial, and file-handling performance targets.
Recovery Handler Skills Required
We are looking for an individual with:
* Minimum 2 years experience handling property recovery or subrogation claims on a cradle-to-grave basis.
* A strong understanding of UK recovery processes, liability arguments, and relevant property claim protocols.
* Experience gathering evidence, assessing prospects, and initiating recovery action.
* Confidence drafting clear and persuasive recovery correspondence and reports.
* Excellent communication skills when dealing with third parties, insurers, and internal stakeholders.
* High attention to detail, strong investigations ability, and a desire to progress technically.
* Ability to work autonomously while also collaborating with the wider Real Estate team.
* Comfortable working to targets such as SLA compliance, chargeable hours, and recovery income.
* Professional qualifications (or working towards them) are desirable but not essential.
* European languages or European claims experience are not required .
Recovery Handler - Perks and Benefits
* Bonus scheme
* Clear career progression pathway
* Broadband allowance (approx. £300)
* Private health cover
* Pension (currently 2% contributory / 8% non-contributory)
* Hybrid flexible working
* Monday-Friday, 9am-5pm
* Paid professional qualifications
* 25 days holiday plus bank holidays