Pyramid8 are delighted to be working alongside one of our well-established clients. Our client was established in 2009 and re-located to their new custom-built premises in 2021. Our client is a market leader in the field of remarketing and disposal.
Due to head count increase our client is now looking to recruit a full time Client Services Manager to work full time Monday to Friday 9am-17.30pm. Some hybrid work options are available, this is subject to further discussion.
Overall responsibilities
1. Managing/qualifying incoming account leads, and creating onboarding journeys for new accounts created, including follow-ups and first purchase support
2. Building lasting relationships with buyers of all business sizes - small indie through to large supermarket
3. Attract both franchise and non-franchise dealers, car supermarkets, independent dealers and sole traders to relevant sales events
4. Demonstrate the benefits of purchasing stock via G3 instead of other online and physical remarketing channels, both within and outside the regular sales programme
5. Work within the sales and marketing team, time will be split between supporting our existing buyer base and managing incoming buyer enquiries for example, Live Chat, Email Mailbox, promoting post-sale "buy it now/Bid Now" process - Understanding customer requirements, placing vehicles with relevant customers and closing vehicle sales as soon as sales are complete
6. Ensuring that the company maximises returns and conversion rates for vendors
7. Working with the marketing team to manage and generate incoming buyer account leads via cold calling or using existing/new trade and supplier relationships • Responsible for dormant buyer management, identifying trends, re-engaging regularly and understanding concerns • Manage Pre-sale enquiries, e.g. check over of vehicles for customers who cannot attend the sale
8. Responsible for tracking our buyer fee tier structure, including incentivising and relaying upwards/downward tier moves with buyers every month/quarter
The Candidate:
9. Must have a professional and confident demeanour, with an ability to communicate effectively at all levels
10. Excellent telephone manner and strong face to face communications skills
11. Good networker and strong but balanced influencing skills •
12. Strong organisational skills with the ability drive projects forward without constant involvement A passion for the automotive industry preferable
13. Experience in vehicle remarketing, vehicle auctions or managing trade to trade used vehicle disposals
14. Previous direct selling experience in a B2B environment (ideally automotive)
15. Experience working with CRMs and other based IT systems
16. Proven experience in attracting and placing vehicles into the trade to maximise returns
17. A full UK driving license (with no more than 3 points)
Rewards:
18. Excellent base salary
19. Up to 10% profit related bonus
20. Regular band review based on skills and performance
21. Pension
22. Life Assurance
23. Excellent Holiday Entitlement
24. Birthday leave
25. On-site parking
26. Opportunities to progress
If you would like to work for a rewarding organisation with great prospects, please forward your up-to-date CV for consideration