Join the Trackstar Team - Leaders in Vehicle Security Trackstar is not just a brand; it's a commitment to reconnecting drivers with their vehicles. We are pioneers in cutting-edge technology, recognized across Europe, and now we're looking for dynamic individuals to propel our customer service to new heights. Are you ready to accelerate your career with a company at the forefront of vehicle security since 1999? You could be a university graduate, a college leaver, or someone who has already got experience in telephone-based customer service. You bring your customer service skills, and we'll train you in our systems and processes! Your Role and Responsibilities As a pivotal member of our customer service team, you will harness your exceptional communication skills to: Engage with Customers: Handle inquiries and resolve concerns via email, webchat, and phone with empathy and efficiency. Support Our Dealers: Offer frontline technical support to our extensive Dealer Network. Manage Accounts: Facilitate the set up of customer accounts and complete the auto-commissioning process. Proactive Outreach: Make outbound calls for essential documentation, updates, or payment matters. Subscription Management: Oversee the entire subscription lifecycle from unit sales to renewal payments. Provide support as required for the Operations Team: Alert Response: Act promptly on system alerts, alarms, and vehicle theft incidents. E-Call and B- Call: Handle these customers efficiently and with empathy. EV Charging: Provide 1st Tier support and guidance to customers _This position is based in our Knowlhill, Milton Keynes office, with a hybrid working option after the completion of training._ _Working hours are Monday to Friday, 9 am to 5.30 pm._ What We Look For Ideal candidates will possess: Experience: At least one year in customer service, ideally with a record of handling phone, email, and preferably webchat interactions. Technical Savvy: Proficiency in MS Office, a quick learner for new systems. Customer Commitment: A passion for delivering outstanding service. Self-Driven: The initiative to learn, take charge, and work effectively both independently and as part of a team. Organizational Skills: Excellent planning and multitasking skills, with a flexible approach to changing priorities. Attention to Detail: Precision in literacy and numeracy tasks. Team Player: A collaborative spirit to solve problems and reach common goals. Desirable: Prior experience in order processing, especially in technical services or provisioning, is an advantage Join Us If you're passionate about delivering exceptional customer service and want to grow with a team that values your development, apply now to start your journey with Trackstar. Seize the opportunity to unlock your potential at Trackstar - Apply today and drive your career forward with us! Successful applicants will be living locally in Milton Keynes and have full rights to work without the requirement of sponsorship now or in the future. \LI-DL1 LI-Hybrid WHO IS TELETRAC NAVMAN Teletrac Navman's goal is to empower the industries that transform and sustain our futures with simple and intelligent solutions that enhance the efficiency, safety, and sustainability of their operation. As a connected mobility platform for industries that manage vehicle and equipment assets, Teletrac Navman simplifies the complex so that its customers can transform the way they work through cloud-based solutions that leverage AI to unlock the power of operational insight. Teletrac Navman manages more than 700,000 vehicles and assets around the world. The company operates globally, with offices worldwide and headquarters in Northbrook IL. For more information visit teletracnavman.com .?? Teletrac Navman is a Vontier company. WHO IS VONTIER Vontier?(NYSE: VNT) is a global technology company powering the way the world moves. We empower businesses in the transport sector to adapt to a fast-changing landscape by uniting productivity,?automation?and multi-energy technologies. Our smart, connected solutions serve roadside convenience retail stores, fleet operators, and auto repair technicians. From integrated payments and EV charging software to carwash technology and retail automation, we help customers stay productive and prepared for a rapidly evolving industry. With decades of expertise and a balanced portfolio, Vontier enables businesses to navigate complexity, unlock growth, and build a cleaner, safer future. Driven by continuous improvement and the dedication of Team Vontier, we empower businesses to think bigger, act boldly, and thrive on the road ahead. Learn more at www.vontier.com At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment. Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future. Join our community of passionate people working together to navigate challenges and seize new opportunities. At Vontier, you are not on this journey alone, we are committed to equipping you with the tools and support you need to fuel your innovation, lead with impact, and thrive both personally and professionally. Together, let's power the way the world moves The company in which you have expressed employment interest is a subsidiary or affiliate of Vontier Corporation. The subsidiary or affiliate is referred to as a Vontier Company. Vontier Corporation and all Vontier Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law. The "EEO is the Law" poster is available at: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1-833-399-0822 or e-mail applyassistance@vontier.com to request accommodation.