Our people are at the heart of our operations and training helps them thrive. As a Trainer at Amazon, you’ll play a central role in onboarding and upskilling our employees. It will be up to you to make sure they have the skills and knowledge to stay safe, be efficient, and enjoy plenty of professional growth at Amazon – potentially becoming one of our future leaders. You’ll work with people at every stage of their career, from new hires to managers.
Key job responsibilities
- Deliver training and coaching to Amazon’s standard
- Review and improve site-training completion rates together with managers and associates
- Gather feedback and highlight areas where there are opportunities to streamline or improve the training experience
- Work with teams to identify areas where further training and development is needed
- Help to audit metrics such as safety, quality, and process across sites
- Train and coach associates to become ambassadors who can help deliver coaching and training to local teams
A day in the life
The role of Trainer is about sharing and upholding our process standards. You’ll deliver high-quality training that outlines safety, culture, and site-specific procedures to Amazon employees as well as external partners, along with a warm welcome for new hires. As a Trainer, you’ll make sure everyone sticks to the highest operating standards. You’ll know how to constructively deliver feedback that helps learners grow and develop.
You’ll be based on-site at one of our operational facilities, delivering in-person and online training to the team across a variety of shift patterns. You may also support other sites when required. You’ll work independently but will regularly liaise with key site staff and stakeholders.
About the team
Customer Fulfilment, or CF, is where it all started for Amazon. CF has scaled up from a humble team of booksellers to a sophisticated global team which handles more than 1.5 million orders every day. The team is the foundation of our business and its efforts have helped us diversify across new regions and services. With the help of emerging technology, we’re always looking for ways to offer a bigger, better product range – delivered quickly and affordably.
The CF team are the first people in the chain that helps customers get products at the speed we’re known for. We’re based in Fulfilment Centres, which are at the heart of Amazon’s fast-paced Operations network. Our centres are sometimes referred to as the ‘First Mile’ because it’s where most Amazon packages start their journey. We help to manage dynamic inventory and facilitate speedy deliveries round the clock.
Lots of different people work in our Fulfilment Centres, so there are plenty of opportunities for every skillset. Some of us work with physical products, while others analyse data to help everyone across the business make smart decisions.
BASIC QUALIFICATIONS
- Relevant experience of using clear communication including evidence of delivering training groups and creating corresponding communications and training materials
- Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment
- Advanced proficiency in the local language
PREFERRED QUALIFICATIONS
- Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we’d love to hear from you.
- Experience in a coaching, mentoring, or teaching role
- Relevant experience of managing multiple, competing priorities concurrently