Job Role: Senior Accommodation Support Officer
Location: Lancashire (Working across custodial and community settings)
Salary: GBP 26,150 : GBP 32,668 per annum (Dependent on Experience)
Contract: Permanent, full:time (37 hours per week, Monday:Friday)
Role Overview
We are recruiting a confident and experienced Senior Accommodation Support Officer to lead and support a team delivering high:quality housing and resettlement provision across custodial and community settings in Lancashire.
As a Senior Accommodation Support Officer, you will provide leadership, coaching, and day:to:day guidance to a team of Accommodation Support Officers, ensuring consistent delivery against contractual targets and service standards. Alongside your leadership responsibilities, you will manage a small caseload of complex participants, providing specialist housing advice and support to enable sustainable accommodation outcomes. This is a key role within the service, requiring strong knowledge of housing legislation, excellent stakeholder engagement skills, and the ability to drive quality and performance across a busy and dynamic resettlement environment.
Key Responsibilities
Team Leadership and Development
Staff Guidance: Lead, support, and inspire a team of Accommodation Support Officers across the region. Performance Coaching: Provide regular supervision, coaching, appraisals, and ongoing development support to your team. Culture and Standards: Promote a high:performance, learner:focused team culture that values continuous improvement. Best Practice: Deliver workshops and internal guidance to improve standards of practice, utilizing observations and structured feedback. Service Delivery and Case Management
Complex Caseloads: Manage a small, specialized caseload of complex or high:risk participants, delivering expert housing advice and support. Target Achievement: Monitor, manage, and drive team performance to ensure all contractual targets and key performance indicators (KPIs) are met. Stakeholder Liaison: Build and maintain strong working relationships with landlords, housing associations, local authorities, prison staff, and probation services. Legislative Compliance: Ensure all advice and support delivered by the team complies with current housing legislation and homelessness duties. Quality Assurance and Administration
Audit and Compliance: Conduct quality audits on case notes, support plans, and risk assessments to ensure regulatory and operational compliance. System Accuracy: Ensure all electronic data and computer:based information systems are maintained accurately and in a timely manner. Risk and Safeguarding: Oversee effective risk management and co:ordination across the team, ensuring a strong focus on safeguarding vulnerable adults. Continuous Improvement: Proactively identify service gaps and contribute to the development of localized housing and resettlement strategies. Essential Criteria
Leadership Background: Proven experience leading, supervising, or mentoring staff within a supportive or target:driven environment. Housing Expertise: Strong, demonstrable knowledge of housing legislation, homelessness advice, and local authority housing pathways. Sector Experience: Significant experience working within criminal justice, housing support, or social care settings. Case Management: Confident managing complex, high:needs, or high:risk cases with a structured approach. Communication: Excellent communication, negotiation, and stakeholder engagement skills. Logistics: Full UK driving licence with access to a vehicle, and flexibility to travel across custodial and community sites in Lancashire. Desirable Criteria
Cross:Service Work: Experience working seamlessly across both custodial (prison) and community:based environments. Workshop Delivery: Prior experience planning and delivering housing:related training, workshops, or group interventions. Qualifications: A relevant professional qualification in housing, social car