Job title – Head of Communications and Marketing
Location – Kent TN13 / Hybrid (3 days in office, 2 days remote)
Contract – Full-Time, Permanent
Salary - Up to £67,000 per annum
Are you an experienced communications leader ready to shape the reputation and brand of a purpose-driven organisation with a strong social mission?
We are currently recruiting for a Head of Communications and Marketing to join a forward-thinking housing organisation that supports thousands of residents and communities. This is a pivotal role at the heart of the organisation’s leadership team, responsible for crafting and delivering impactful communications strategies that connect with residents, staff, partners, and stakeholders.
Key responsibilities
Lead the strategic development and delivery of integrated communication and marketing plans.
Oversee corporate communications, PR, stakeholder relations, internal communications, and media management.
Work in partnership with senior leaders to ensure communications activities support business priorities and reflect the organisation’s vision and values.
Enhance digital engagement through modern channels and tools, driving channel shift where appropriate.
Develop brand guidelines and ensure consistency across all communication outputs.
Manage crisis and reputation management, acting as the senior comms contact for critical issues.
Provide expert leadership to a high-performing communications team, encouraging innovation and continuous improvement.
Commission and manage external agencies and suppliers as needed to support strategic goals.
Analyse communication effectiveness, reporting on KPIs and impact.Essential Experience & Skills:
Significant experience in a senior communications or marketing leadership role, ideally within housing, public sector or charity settings.
A strong track record of developing and implementing long-term, integrated strategies aligned with business goals.
Experience leading teams and managing complex projects, budgets and relationships.
Proven expertise in digital engagement and content strategy, with an understanding of user-centred design and accessibility.
Demonstrable ability to write and edit high-quality content across multiple formats and for different audiences.
Excellent influencing, collaboration and leadership skills across all levels of the organisation.
Professional communications/marketing qualification (e.g. CIPR, CIM or equivalent).
Experience managing reputational risk, crisis communications and media enquiries.If you are interested in this position and meet the above criteria, please send your CV and a tailored supporting statement now for consideration.
If you require any additional information regarding the position, please call Lewis at Service Care Solutions on (phone number removed) or send an E-Mail to (url removed)