Unity Lab Services, a division of Thermo Fisher Scientific, seeks a Customer Site Supervisor to lead teams delivering integrated laboratory services at customer sites.
Team Leadership & Development
* Lead, develop and manage a cross‑functional team of on‑site laboratory support staff.
* Oversee the full employee lifecycle, including recruitment, onboarding, training, performance management and development.
* Foster an inclusive, high‑performance team culture aligned with Thermo Fisher Scientific values.
Operations & Service Delivery
* Ensure consistent delivery of contracted services including stockroom management, procurement, material handling, chemical tracking, glass wash, media/reagent preparation, and cell culture support.
* Monitor, analyse and report on key performance metrics to drive operational excellence.
* Ensure completion of site audits, SOP implementation and annual inventory processes.
Customer & Stakeholder Management
* Act as the primary on‑site liaison between the customer and Thermo Fisher Scientific.
* Support customer business reviews in partnership with Programme/Regional Managers.
* Coordinate customer visits and vendor activities on site.
Continuous Improvement & Growth
* Identify opportunities to expand services and improve efficiency within customer environments.
* Support Practical Process Improvement (PPI) initiatives and foster a continuous improvement culture.
* Partner with internal teams to support commercial opportunities and customer value creation.
Health, Safety & Compliance
* Lead and support site safety programmes including hazard identification, inspections and incident reporting/investigation.
* Ensure compliance with UK health and safety regulations and internal policies.
* Work closely with Environmental Health and Safety teams to maintain a safe working environment.
Additional Responsibilities
* Contribute to additional projects and initiatives that support business growth and customer success.
* Role primarily based at a customer site and may involve independent working.
* Experience with inventory management systems and SOPs.
* Knowledge of laboratory safety protocols and GxP/regulatory requirements.
* Basic chemical knowledge including handling, calculations and tracking.
* Understanding of UK health and safety standards (HSE).
* Manual handling duties, including lifting, pushing, and standing for extended periods in line with UK manual handling guidelines.
* Willingness to wear required PPE including lab coats and safety equipment.
* Valid driver’s license and ability to travel to customer sites as required.
* Flexibility to work additional hours when required.
Qualifications
* GCSEs (or equivalent) required.
* Degree in a relevant scientific or business discipline preferred, or equivalent combination of education and experience.
* Preferred fields of study: business, science or related field.
* Demonstrated experience in laboratory services, facilities management or a related operational environment.
* Experience leading or supervising teams in a customer‑facing or multi‑site environment.
* 2+ years of supervisory/leadership experience managing teams.
* Strong analytical and problem‑solving abilities to make informed decisions in a time‑sensitive environment.
* Excellent verbal and written communication skills with ability to interact professionally with all levels.
* Proficiency in Microsoft Office suite including Excel, Word and PowerPoint.
* Experience with inventory management systems and SOPs.
* Knowledge of laboratory safety protocols and GxP/regulatory requirements.
* Basic chemical knowledge including handling, calculations and tracking.
* Understanding of UK health and safety standards (HSE).
* Strong project management and organizational skills.
* Customer‑focused mindset with proven ability to build relationships.
* Experience implementing process improvements and operational efficiency.
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