Role: Infrastructure Engineer / Technical Delivery Engineer Salary: £45,000 - £50,000 Setup: Hybrid - Manchester Industry: Managed Service Provider (MSP) Are you an experienced Infrastructure Engineer with a passion for delivering exceptional technical solutions and supporting critical infrastructure? We're looking for a hands-on Technical Delivery Engineer to join a growing MSP in Manchester, combining project delivery with BAU support and 3rd line escalation work for a varied and rewarding role. What You'll Be Doing * Design, implement and maintain core IT infrastructure components including servers, networking, storage, and virtualisation. * Deliver infrastructure and cloud projects for clients - ensuring solutions are secure, scalable, and aligned with best practices. * Provide 3rd line BAU support for complex technical issues, acting as an escalation point for the service desk and wider support team. * Troubleshoot and resolve infrastructure incidents efficiently to minimise downtime and impact. * Collaborate with cross-functional teams to scope, design, and deliver infrastructure solutions tailored to business needs. * Implement security best practices and ensure compliance with industry standards. * Evaluate and recommend new technologies to drive efficiency, resilience, and service improvements. * Document configurations, procedures, and troubleshooting steps to support knowledge sharing and operational excellence. * Build strong relationships with clients, providing clear communication and technical expertise. What We're Looking For ? Proven experience in IT Infrastructure / Technical Delivery within an MSP or similar environment ? Solid experience in BAU support, ideally at 3rd line level, handling complex escalations ? Strong knowledge of Microsoft stack, networking, virtualisation (VMware/Hyper-V), firewalls, and cloud platforms (Azure, M365) ? Excellent troubleshooting skills and ability to remain calm under pressure ? Strong communication skills and the ability to work effectively with clients and internal teams ? A proactive problem-solver with a passion for technology and service excellence What's In It For You ?? £45,000 - £50,000 per annum (DOE) ?? Hybrid working - flexible Manchester base ?? Comprehensive benefits package including pension & health cover ?? Career progression & certification support ?? A collaborative, supportive, and forward-thinking team culture If you thrive in a role where no two days are the same, enjoy the mix of project delivery and high-level BAU support, and want to be part of a dynamic MSP - we'd love to hear from you. ?? Apply now and take the next step in your Infrastructure career!