Annual wage £9,984.00 Wages explained Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week). Minimum Wage Rates Working week 4 days between Monday – Friday 9.30am - 5.30pm. Total hours per week: 30.0 Expected duration 18 Months Possible start date 10 Jun 2024 Date posted yesterday Apprenticeship level Advanced Level 3 (A level) Reference number VAC1000252635 Positions 1 available What you will do in your working day The position primarily involves the management of trackers encompassing tenant details, alongside handling claims submitted to the council. The individual in this role will collaborate closely with landlords who oversee tenants across various properties Key responsibilities will entail the timely submission of claims for tenants entitled to housing benefits, as well as meticulous tracking of these claims. Additionally, it involves fulfilling any requests made by the council pertaining to tenant information. Ensuring that the support files for onboarded tenants are well-organised and kept up to date is also a critical aspect of the role You will also have the opportunity to support other departments within the business and provide administrative support as and when required The training you will be getting Business Administrator Level 3 Apprenticeship What you will learn Skills: IT Record and document production Decision-making Interpersonal skills Communications Quality Planning and organisation Project management. Knowledge: The organisation Value of skills Stakeholders Relevant regulation Policies Business fundamentals Processes External environment factors. Behaviours: Professionalism Personal qualities Managing performance Adaptability Responsibility. How you will be assessed: End Point Assessment involves three elements: Knowledge Test – 60 minutes, including 50 equally weighted multi-choice questions with four possible answers for each Portfolio-based Interview – 30-45 minutes and scored out of 100 by the Independent End Point Assessor Project Presentation – the apprentice delivers a presentation to the End Point Assessor on a project they have completed or a process they have improved. The presentation lasts 10-15 minutes, with a further 10-15 minutes for a question and answer session. The presentation is marked out of 100. The project is undertaken from month nine of the apprenticeship and should be completed prior to End Point Assessment being triggered Marks are allocated in the following proportions: Knowledge Test – 20% Portfolio Interview – 40% Project Presentation – 40% Training and training location to be confirmed. What to expect at the end of your apprenticeship We want to develop and maintain our apprentices with the business. At the end of the apprenticeship there will be the opportunity for your role to become permanent within the business and to play a key role to its continued success. Requirements and prospects Desired skills and personal qualities Communication skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Analytical skills, Logical, Team working, Creative, Initiative, Patience Qualifications GCSE or equivalent English (Grade A/9 - C/4 (or equivalent)) Essential GCSE or equivalent Mathematics (Grade A/9 - C/4 (or equivalent)) Essential