Salary: £25,000 - 29,000 per year Requirements: Enthusiasm and desire to learn and embrace new challenges A passion for new and exciting tech Meticulous attention to detail Exceptional customer service and communication skills Ability to understand the client perspective A team player who enjoys working with and supporting colleagues Full driving license and own transport Experience in an IT support role, preferably with: - Microsoft 365 - Azure Active Directory - Exchange Online - Active Directory & Windows Server - SharePoint Online - Azure Virtual Desktop - Remote Desktop Services - Windows 10 / 11 Desktop - Windows Defender - Watchguard firewalls (or similar) - Datto BCDR or other backup and recovery systems - Network troubleshooting - Autotask or similar Service Management / PSA systems - Remote monitoring and management (RMM) systems Responsibilities: Provide end user, cloud, and infrastructure support and management to our client base Work with senior engineers to resolve high-level escalations and gain exposure to more complex environments Deliver exceptional levels of customer service while maintaining high standards of communication and satisfaction Identify opportunities to streamline processes and proactively improve client environments Actively contribute to the growth of the business by sharing knowledge and supporting colleagues Technologies: Active Directory Azure Cloud Support Microsoft 365 Network SharePoint Windows Office 365 More: At Pro Drive, we are committed to providing exceptional customer service and technical support to our clients. We genuinely care about our staff and clients, and we want to work with individuals motivated by our core values. We offer a supportive environment for ambitious individuals, allowing for career growth while ensuring a positive work-life balance through a 9-day working fortnight. Our team is motivated, energetic, and dedicated to personal development, internal progression, and mutual support. We also provide generous benefits including flexible working options, mental health support, training opportunities, and social events. last updated 10 week of 2026