About Reputation
Reputation, founded in Silicon Valley in 2013, is the industry's sole platform that uses an AI‑powered product stack to help companies measure, manage, and scale their real‑time reputation performance everywhere, effectively functioning as a business's eyes and ears across all customer feedback channels to uncover predictive insights. This market leadership is reinforced by significant funding from top‑tier firms like Bessemer Venture Partners, Kleiner Perkins, and Marlin Equity Partners, driving substantial annual recurring revenue from Global Fortune 1000 companies, major automotive OEMs, healthcare systems, and top property management firms, with trust from over 250 partners including Google and Meta. Recognized recently as America’s Greatest Midsized Workplaces by Newsweek, which rewards excellence and career development, Reputation attracts player‑coaches, team‑oriented collaborators, and individuals who value perseverance and hustle.
Your Role At Reputation
Reputation, the leader in Online Reputation Management, operates in a dynamic space ripe with opportunity. Our solutions are core to the marketing and operational strategies of customers across various industries. Having defined the industry 15 years ago, Reputation is poised to reimagine the marketplace for the AI Era.
Role Overview
As an Account Executive, SMB, you will be responsible for identifying and building new business in the SMB segment. You are committed to winning and competitive spirit runs in your blood. You have a unique ability to uncover customer needs and drive consensus across all stakeholders, regardless of the level. You are curious by nature, self‑motivated and possess a relentless drive and initiative to win – anything it takes to close a deal!
How You’ll Shape The Experience
* Build and execute strategic deal plans across your territory to consistently generate new business opportunities
* Deliver compelling, tailored presentations that communicate Reputation’s unique value proposition
* Use modern selling techniques to guide customer thinking and position Reputation as a must‑have solution
* Drive successful negotiations and effectively manage customer consensus
* Collaborate with Solution Engineers, Marketing, and Services teams to drive sales success
* Maintain active and accurate pipeline tracking and forecasting in Salesforce.com
The Skills That Set You Apart
* 2+ years of experience in SaaS sales
* Bachelor’s degree in any discipline preferred; not required if you have relevant experience
* Consistent record of surpassing sales quotas and owning the full sales cycle
* Experience managing complex deals with multiple stakeholders across various industries
* Demonstrated ability to build and manage a sales pipeline through prospecting, networking, and strategic outreach
* Ability to thrive in a fast‑paced environment while maintaining strategic focus and operational discipline
* Proficiency in Salesforce (preferred) with strong forecasting skills and attention to detail
* Highly motivated self‑starter mindset with the ability to create, qualify, and grow your own pipeline
* Excellent communication and storytelling skills—comfortable presenting to executive audiences
* Comfortable leveraging cross‑functional teams to create customer value and close complex deals
Where You’ll Connect & Collaborate
* Your main HQ is our Liverpool office, but we know great work can happen anywhere. You’ll have the flexibility of a hybrid schedule, joining us in person on Tuesdays, Wednesdays, and Thursdays (subject to change) and working from home on Mondays and Fridays.
Our Benefits & Perks
* Fully funded private medical insurance for you and your family – we cover 100% of the premium
* Life insurance at 4x your annual salary
* Company‑funded Medicash cash plan for employees and dependent children
* Employee Assistance Programme (EAP) – confidential mental health, wellbeing and practical support whenever you need it
* 21 days’ paid annual leave plus all UK bank holidays, and 6 additional company‑wide “Extended Company Holidays” each year
* Cycle to Work, Home & Tech Schemes, saving you up to 8% on products
* Pension scheme with Scottish Widows via salary sacrifice
* Employee Resource Groups (ERGs) that foster connection, belonging, and shared experiences
* Free on‑site car parking at our Liverpool office
* Free snacks and drinks; £15 towards lunch on core days via Deliveroo when working from the office
* Gym membership reimbursement up to £20 per month
* Opportunities to get involved in giveback and cultural activities
* Mortgage Advice Service, access to a team of over 70 experts for the best mortgage deal with no brokerage fees
We are proud to be an equal opportunity employer and strongly value diversity within our company. We are committed to ensuring a workplace free from discrimination, where everyone is treated fairly regardless of race, religion, ethnicity, gender, sexual orientation, age, marital status, disability, or any other protected characteristic. We believe that diverse perspectives foster innovation and contribute to our shared success, and we welcome all individuals to join us in creating an inclusive environment.
To learn more about how we handle the personal data of applicants, visit our Candidate Privacy Notice.
Applicants only – No 3rd party agency candidates.
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