Nightshift Administrator
Location: Remote
Salary: Competitive
Contract Type: Permanent
Division: Maintenance
Working Hours: Monday-Friday6:30pm – 6:30am (night shifts)
____________________________________________________________________
About the Role
We're looking for a proactive and detail-oriented Nightshift Administrator to join our Maintenance division on a 6-month fixed-term contract. This role is key to ensuring seamless overnight operations, providing essential administrative support, and being the first point of contact for both internal and external stakeholders.
Working closely with our WM Operations Manager and wider field teams, you'll play a vital role in keeping our 24/7 service running smoothly while upholding the highest standards of client service, compliance, and health & safety.
What You'll Do
* Act as the first line of support for enquiries, ensuring accurate and timely responses.
* Maintain and update operational systems, raising issues where escalation is required.
* Provide real-time support to field teams during operational hours.
* Monitor inboxes, triage requests, and allocate tasks to ensure efficient workflows.
* Raise Health & Safety reports and ensure compliance at all times.
* Take ownership of allocated projects, supporting audits, data reporting, and wider business initiatives.
* Collaborate across teams to support both planned and reactive operational needs.
What We're Looking For
Strong communication skills with the ability to build trusted relationships across teams and stakeholders.
Confident using MS Office tools (Excel, Power BI, Teams).
Organised, results-focused, and resilient under pressure.
A collaborative team player who can work independently and take initiative.
Experience in client liaison and handling operational queries.
Desirable:
* Knowledge of project/programme management.
* Experience in Winter & Grounds Maintenance contract management.
Why join us:
Career Development Focus: We're committed to supporting your professional growth with clear career paths, training, and tailored development programs, including our GC Leadership Academy, job specific accreditations and higher education opportunities.
Exciting Growth Opportunities: Be part of a rapidly growing company with a dynamic team and expanding client base with the freedom to manage and grow your own region.
Collaborative Environment: Work in a supportive, engaging, and innovative culture where your contributions are valued.
Competitive Package: Enjoy a competitive salary and benefits package, along with flexible working options, including:
23 days holiday, Increasing with length of service + bank holidays
Yearly bonus scheme & Share options
Robust pension scheme
Medigold employee support, Free Flu Jabs, Online private GP Service
Free or subsidised national gym memberships
Employee Recognition Scheme
2 personal choice volunteering days
Ground Control
Ground Control is a UK-based grounds maintenance company powered by the latest technology. Since launching in 1973, Ground Control has grown rapidly and now provides full national coverage for our customers across the UK and Ireland.
We deliver a range of services, including grounds maintenance, winter gritting, landscape construction, design, arboriculture, electric vehicle charging point installation to more than 50,000 commercial properties across the UK.
If you are looking to invest in your future with a business that puts people at the centre of everything, click the apply now button below to speak to a member of our team.
Equal Opportunities Statement
At Ground Control, we are committed to fostering an inclusive and diverse workplace where everyone feels valued and empowered to thrive. We believe that diversity drives innovation and success, and we welcome applications from individuals of all backgrounds, experiences, and perspectives.
We are proud to be an equal opportunities employer and do not discriminate based on sex, age, disability, gender identity, marital status, pregnancy, race, religion or belief, sexual orientation, or any other protected characteristic. We actively support and promote an inclusive culture, ensuring fair and equitable treatment throughout the recruitment process and beyond.
#INDHP