Operations/General Manager
GBP28,000 GBP30,000 + performance-based bonus
Hybrid (North East) Full-time (40 hrs/week over 5 days)
Flexible hours - 8am - 7pm 40hr per week. With the option of working 5 days over 6 (eg. work a Saturday instead of a Wednesday on week) Training & development Holidays + perks
Our clients are not just another serviced accommodation company - they're a fast-growing, people-first business that truly values their team as much as our guests. We're building something special in the North East: flexible, high-quality stays for contractors, families, and re-locators - all delivered with heart, hustle, and local know-how.
Now, we re looking for an Operations/General Manager to join our mission and help shape our next chapter of growth.
Your Role
As our Operations Manager, you'll take the reins on the day-to-day running of our serviced accommodation business. This is a hands-on, people-focused role with a strategic edge - perfect for someone who thrives in a dynamic environment and loves to make things work smarter.
You ll be responsible for:
* Overseeing operations across multiple properties - from guest experience to housekeeping to maintenance.
* Managing staff and contractors, ensuring everyone is aligned, supported, and delivering high standards.
* Driving efficiency through smart systems, processes, and tools.
* Maximising occupancy through savvy calendar management, direct bookings, and client relationships.
* Supporting growth, improving revenue, and contributing to wider business strategy.
* Being the go-to problem-solver, whether that s guest issues, system hiccups, or unexpected challenges.
Who You Are
You ve got a natural knack for getting things done, keeping people motivated, and spotting opportunities to improve.
We re looking for someone with:
* Previous experience in a managerial or operations role, ideally within hospitality, property, or serviced accommodation.
* Customer-first mindset with a strong background in service.
* Strong organisation and planning skills - you love a to-do list and know how to prioritise.
* Confidence with budgets and financial planning.
* Strategic thinking and sound decision-making skills.
* SEO or marketing know-how (a bonus!) to help support direct bookings.
* Resilience - you stay calm under pressure and take challenges in your stride.
* Tech-savviness - comfortable with operational software, booking platforms, and communication tools.
* Full Drivers Licence with your own vehicle
Why Join Us
* People-first culture We value you as much as our guests.
* Real growth opportunities We re expanding fast and you ll grow with us.
* Flexible hybrid working Work from home and our local office (3 4 days a week).
* Purpose-driven impact Help people in transition find comfort, safety, and care.
* Perks Performance bonus, holidays, training, and a team that s got your back.
If you re ready to take the lead in a business that s personal, ambitious, and anything but ordinary - we d love to hear from you.
Apply now and grow.
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