Job Description
Job Purpose and Summary This is an exciting opportunity to join a global organization as a Resource planner responsible for the day-to-day planning of the UK Production Engineers. As our Resource Planner, your key responsibilities and tasks are:-Dynamically assess resource requirements and allocate resource effectively to meet operational demands and maximise productivity.-Escalates problem calls, missed SLAs or reporting issues as defined in the procedures.-Identify & escalate utilisation issues to Service Management to ensure early identification of resource issues to prevent customer disruption.-Proactively communicate with customers, providing timely updates on the status of their requests and appropriate to the customer type -Ensure optimal system functionality and resource utilisation by meticulously ensuring housekeeping tasks are completed.-Ability to triage and identify best fit for allocation of incident to next resolver step.-Proactive planning of maintenance, modifications, ORS/eMaintenance connections, firmware updates and related activities-Work closely with teams across the organisation to align operational strategies with business objectives and foster a culture of collaboration and continuous improvement.-Carries outcall dispatch and book off when required and corrects mistakes in visit reporting, ensuring the integrity of the data.-Identify opportunities for improvement and implement practic...