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Telephone collections agent

Boutique and Lifestyle Lodging Association
Collections agent
Posted: 18 October
Offer description

Join to apply for the Telephone Collections Agent role at Boutique and Lifestyle Lodging Association

Leaders in the debt recovery enforcement sector, the Bristow and Sutor Group of companies have been operating for over 40 years supporting hundreds of local authorities and Transport for London. We have a strong UK team, employing just over 500 people all over the UK. We are committed to building a culture where everyone has the opportunity to do meaningful work and be both recognised and rewarded for their efforts. With offices based in Redditch, close to both the M40/M42 motorway network, we are easily accessible from Birmingham, Worcestershire, and Warwickshire.

About The Team And Role: You will be joining Bristow & Sutor during an exciting time to become part of a friendly team that contribute to achieving our visions for the future. We are looking for a motivated and confident telephone collections agent, who is target driven, whilst remaining empathetic, and confident in dealing with customers via telephone, often in difficult circumstances. If you are a strong communicator, self‑driven and motivated, engaging, and influential; we can offer you a unique career with unlimited earning potential.

Job Details: Pay: £24,200 p/a (base salary with OTE's £30,000 - £50,000+ commission). Full time 37.5 hours per week, must be flexible Monday to Friday or Monday Saturday, one late night or a Saturday to be worked each week to maximise collection. Permanent. Location: hybrid working pattern.


What You’ll Do

* Make outbound calls to customers that owe money to our local authority clients, or third parties acting on their behalf
* Collect payment in full & ensuring a high standard of customer service at all times
* Remaining empathic, calm, and acting in a professional, respectful and ethical manner, and have the confidence to deal with a range of different customers and make appropriate recovery decisions based on the current circumstances of each case.
* Obtaining questionnaire details from customers who may be in financial difficulties
* Negotiating payment arrangements in accordance with guidelines as well as using your initiative if payment in full cannot be collected
* Refer, where necessary, cases to relevant debt advisory groups and associated organisations where required to meet the needs of vulnerable customers
* Reviewing and updating the database notes and the status of accounts - ensuring information is recorded accurately and professionally
* Handling customer correspondence and devising appropriate replies and response


Skills And Competencies To Be Successful In The Role

* Evident desire to achieve results and seek continuous self‑improvement
* Target driven and capable of managing your own workload and conflicting priorities
* Strong attention to detail able to identify errors and rectify mistakes quickly
* Competent in using a variety of technologies and software systems
* A positive and results orientated approach in a team environment, whilst able to confidently work autonomously.
* Excellent written and verbal communication skills able to interact effectively at all colleague levels
* Confident in dealing with customers over the telephone often in difficult circumstances
* Able to work to procedures and policies designed for the team
* Previous practical office administration experience


Benefits

* Welcoming working environment
* Casual dress
* Hastee pay, (access to salary before payday)
* Free fruit and drink at all sites
* Employee assistance programme
* Company pension
* Colleague perks scheme
* Christmas Savings Scheme
* Free on‑site parking
* Death in service benefit
Bristow and Sutor Group is an equal opportunities employer. It promotes a culture where diversity is valued, respected and built upon, attracts and retains a workforce based on merit and ability and is reflective of the communities it serves.
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