Centre Manager
We are officially hiring for our Guildford club. We would love to hire a Centre Manager who's bold, ambitious, and vivacious. You'll be keen to nurture your community, with a view to invite new players onto the court and make them feel right at home, right away
So, a bit about us…
Company Information and Introduction:
PadelStars is a padel tennis centre operator. The company is building and operating a number of padel tennis centres across southern England. PadelStars is now open in Bracknell, Folkestone, Reading, St Albans and Southampton, with clubs opening in Chigwell, Cockfosters, Egham and more
Our Vision:
To inspire a happier, friendlier, more active lifestyle through the power of padel.
Our Mission:
To be the UK's best padel clubs.
Our Values:
We are
inclusive
: everyone is welcome. Come for a game, stay for a chat.
We are
optimistic
: 8 or 80, we'll do all we can to ensure you leave with a smile.
We
try harder
: to make padel the time of the week you most look forward to.
We do the
right thing
: a positive community that everyone contributes to.
PadelStars is well-financed by a group of high-net-worth individuals and recently announced significant investment from Dwellcourt, the leisure specialist. Padel tennis is the fastest growing sport in the UK and PadelStars intends to be one of the leading operators.
Key Responsibilities and Duties:
As Centre Manager you will be responsible for the success of the Centre. We have high expectations for all of our centres in terms of revenue, court utilisation and customer experience, you will be charged with ensuring these expectations are met.
The role will suit someone who is enthusiastic, self-motivated and ambitious, a real people person who is passionate about sport, interacting with customers and players of all ages, and managing and growing a hugely welcoming sports club.
Responsibilities are including, but are not limited to...
* Manage the centre on a day-to-day basis, creating a safe and welcoming environment
* Responsible for the club P&L
* Maximize court utilisation via analysis and innovative solutions
* Create and direct the schedule of Club activities and events
* Oversee and drive retail and F&B operations
* Create a social atmosphere and club community
* Manage customer/member communications, channels, booking platforms and service
* Oversee and manage an outstanding team of freelance padel Coaches, whilst providing basic coaching yourself
* Support in creating social media content for the site
* Liaison with site landlord and the local community where required
Key Skills and Competencies:
* 5+ years of work experience
* Experience of operating a hospitality or leisure facility or running leisure events
* Strong commercial and business acumen
* Ability to analyse utilisation data and design/implement actions to improve accordingly
* Ideally, knowledge of marketing and customer outreach
* Detail-oriented, questioning how the Centre can improve
* A vibrant, warm and enthusiastic personality; team player with outstanding communication skills
* An entrepreneur: someone who takes responsibility and gets things done
Salary:
£30-35,000 (no coaching experience)
+£2,500 with a Tennis/Padel coaching qualification