Job Description
Bonus scheme, 22 days holiday + bank holidays (increases with service), Casual dress code, Life cover (4x salary), dental scheme, pension & more! Join a growing team where your digital communication skills will make a real difference. As a Digital Customer Support Agent, you'll provide support through channels like email, live chat, WhatsApp, SMS, and social media—helping customers through loan applications and account management.\n \n What You'll Be Doing:\n \nRespond to customer queries across multiple digital platforms \nGuide applicants through loan processes and documentation \nSupport existing customers with account questions and payments \nIdentify and assist vulnerable customers with tailored care \nFlag potential fraud or risks appropriately What We're Looking For:\n \nStrong written communication with a human touch \nA positive, proactive approach to teamwork and problem-solving \nComfortable using multiple systems and tools \nEager to learn and take on new challenges What You’ll Get:\n \nAccess to cutting-edge tools and AI technology \nExperience in a regulated, customer-focused environment \nIndependence and flexibility within a supportive team \nOpportunity to grow with a small, impactful company \n Southampton Central\n Full-time | 37.5 hrs/week | Shifts between 8am–6pm\n Approx.
1 Saturday/month + 1 bank holiday/year
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