To provide administrative and operational support to the Fundraising Managers (Corporate, Major Donor, Legacy, Individual Membership, Trusts & Foundations) and to the Head of Services by administering donor and supporter records and assisting with events and general operational duties.
Main responsibilities
* Organising and maintaining membership and donation data in the CRM database
* First point of contact for supporter enquiries (email/phone)
* Taking telephone donations when required
* Flagging contact/donations to relevant team members
* Printing and posting thank you letters for offline donors
Events (20%)
* Monitor the events@ inbox
* Monitor event bookings and process invoices as required
* Liaise with speakers, attendees and sponsors as appropriate
* Ensure website and Eventbrite accurately reflect current and upcoming events are up to date including event details
General (10%)
* Monitor Tinnitus UK email info@ inbox responding to emails or directing to colleagues as necessary
* Stationery and mailroom stock checks and replenishing of stock as required
* Assist the Office Manager with office administration tasks
* Work across the Tinnitus UK team and assist in all areas of work
* Attend internal and external meetings, events and training
* Assist the office manager with bookings of meeting/conference venues for Trustee Board and other meetings/training days
* Organise travel and accommodation as and when required
* Undertake training (In-house and external) as required
* Be flexible and carry out other associated duties that may arise, develop, or be assigned in line with the board remit of the post
Stewardship (5%)
* Providing a basic level of stewardship to event fundraisers - (thanking, providing publicity materials, passing stories to communications colleagues)
* Administering JustGiving and other fundraising platforms.
Category
Qualifications
* Good basic education to GCSE standard or equivalent (GCSE grade c or equivalent in Maths and English)
* Entitled to live and work in the UK
* NVQ level 2/3 in administration or other secretarial qualification
Experience
* Experience of database administration (CRM desirable)
* Fundraising admin and stewardship
* Events admin and support
* Handling phone, digital and postal enquiries
* experience in an office environment providing administration support to multiple teams.
Knowledge and understanding
* Experience of using a number of different IT systems including Microsoft Office 365 – such as Outlook, Teams, Excel, Word & Powerpoint.
o Experience of using client management databases such as Donorfy (full training provided)
Skills
* Excellent communication skills both oral and written.
* Recognise the confidentiality of some information and adhere to GDPR guidelines accordingly.
* Attention to detail
* Excellent record keeping
* Understanding of confidentiality and GDPR guidelines.
* Work effectively and efficiently under pressure.
* Problem solver with a ‘can-do’ approach
Personal characteristics
* Adaptable
* Purposeful and resourceful
* Excellent communication skills
* Flexible and team player
* Enthusiastic
* Ability to work on own initiative and prioritise workload
* Commitment to anti-discriminatory practice and equal opportunities. An ability to apply awareness of diversity and inclusivity issues to all areas of work.
Location
Sheffield
Type of Contract
Full Time
Hours
35
Flexible working hoursEmployee Assistance ProgramCompany Pension (5% matched by employer)On-site parking
Closing Date
27-05-2024
How to Apply
Please send your CV and covering letter to Allison Brunt at the following email address: allison@tinnitus.org.uk
To sign up for job alerts or advertise a job please login or register with VAS:
#J-18808-Ljbffr