Call Centre Sales Advisor - New Enquiries
Are you experienced in Call centre or New enquiry sales? We are seeking someone who is confident on the phone, people-focused, and motivated by helping others take the next step? This is a fast-paced, purpose-driven role combining high-quality customer service with strong sales and conversion skills in the Healthcare Sector.
As a New Enquiries Sales Advisor, you'll be the first point of contact for individuals and families seeking support for a service that supports Healthcare. You'll respond to enquiries, provide clear and reassuring information, and guide people confidently toward assessment and care options.
This role is ideal for someone with telesales or sales-driven customer service experience who thrives in a KPI-led environment and can handle sensitive conversations with professionalism and empathy.
Key Responsibilities
Enquiry handling - Respond promptly to inbound enquiries via phone, email, and online forms
Make outbound follow-up calls to warm leads who haven't yet booked
Act as a calm, knowledgeable, and trusted point of contact
Build quick rapport with callers who may feel anxious or uncertain
Clearly explain assessment options, care pathways, pricing, and funding routes
Understand individual needs and recommend appropriate next steps
Handle objections and hesitation with sensitivity and confidence
Convert enquiries into booked assessments while balancing urgency and care
Participate in call coaching, training, and feedback sessions
Use performance data to improve conversion rates and call quality
Share insights on common questions or barriers to support process improvement
Skills & Experience
Essential
Experience in telesales, call centre, or sales-focused customer service
Confident and engaging telephone manner
Comfortable working to KPIs and conversion targets
Ability to manage sensitive conversations professionally
High energy, resilience, and a proactive mindset
Desirable Experience within healthcare, mental health, or neurodevelopmental services
Familiarity with CRM systems and call-handling software
Experience working with inbound or warm enquiries
If you enjoy meaningful conversations, thrive in a results-driven environment, and want a role where your communication skills truly matter, this could be an excellent next step.
What's on offer
Salary Paying £25-26K
Full training on services, pathways, and compliance
Performance reviewed regularly with clear KPIs and support
Opportunities for progression into senior advisor or leadership roles
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