Enso Recruitmentare delighted to be working with agrowing IT services organisation who are continuing to invest in their support and customer operations team. They are now seeking a Service Desk Engineer (Level 1) to join their collaborative technical support function. This is an excellent opportunity for someone early in their IT career to gain hands-on experience across a wide range of technologies while developing their technical and customer support skills within a supportive team environment. The Opportunity Youll act as the first point of contact for IT support queries, helping users resolve technical issues efficiently while delivering a positive customer experience. This role is ideal for someone with initial service desk or placement experience who is looking to build a long-term career within IT support and technical services. Key Responsibilities Provide first-line technical support via phone, email, and ticketing systems Troubleshoot and resolve common hardware, software, and networking issues Log, manage, and update support tickets accurately Escalate more complex issues to senior engineers where required Support desktops, laptops, printers, mobile devices, and Microsoft 365 environments Assist with user onboarding, account setup, password resets, and permissions Follow internal support procedures and knowledge base documentation Maintain clear and accurate technical notes across support systems Deliver a professional, friendly, and customer-focused support experience Work collaboratively with the wider support team to resolve issues efficiently About You 1 year experience in a Service Desk, IT Support, or Helpdesk role Good understanding of Windows desktop environments and Microsoft 365 Familiarity with basic networking concepts such as TCP/IP, DNS, and DHCP Strong troubleshooting and problem-solving skills Excellent communication and interpersonal skills Organised, proactive, and eager to learn Ability to work effectively within a team environment Full UK driving licence and access to a vehicle Benefits Hybrid working Company bonus 23 days PTO stat days Private health insurance Pension Ongoing learning and development support To find out more about this opportunity, submit your CV below, or reach out to a member of the Enso Recruitment team today! Skills: It Support Service Desk Windows Microsoft 365 ADZN1_NI