Receptionist
Orchard Health Centre, Banbury, is looking for two part time receptionists for the Main Reception, who can prioritise work load and have plenty of initiative. Orchard Health Centre is based in Banbury, North Oxfordshire. There are many services based within the building including Dental, Sexual Health, CAMHS, Health Visitors, Children's Community Nurses and School Nurses. The receptionist will be supporting these services and operations related to the building.
Two part-time roles each working 12 hours per week.
Interviews will be held at Orchard Health Centre, Banbury OX16 2EZ
Main duties of the job
To provide a professional, effective and efficient reception and as required/requested administrative support to Orchard Health Centre. To be the first point of contact, to welcome patients, parents/carers, visitors and members of the public to Orchard Health Centre, as well as staff from other NHS trusts and external contractors, and to respond to all queries. Directing patients to relevant departments as required.
Working for our organisation
Oxford Health is a great place to work and to be able to showcase the best of yourself when making an application please read the “candidate guide to making an application” and ensure your supporting statement is tailored to the role you are applying for and addresses any essential criteria.
As a Trust we provide physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and Northeast Somerset. Our services are delivered at community bases, hospitals, clinics and people’s homes, delivering care as close to home as possible. Our vision is that no matter who you are or where you are, you will tell us that you receive: “Outstanding care delivered by an outstanding team”
Our values are: “Caring, safe and excellent”
We offer a wide range of benefits designed to support your career and wellbeing. These include:
• Excellent opportunities for career progression
• Access to tailored individual and Trust wide learning and development
• 27 days annual leave, plus bank holidays, rising to 33 days with continuous service
• NHS Discount across a wide range of shops, restaurants and retailers
• Competitive pension scheme
• Lease car scheme
• Cycle to work scheme
• Employee Assistance Programme
• Mental Health First Aiders
• Staff accommodation (please note waiting lists apply)
• Staff networking and support groups hosted by our Equality, Diversity & Inclusion team
Detailed job description and main responsibilities
* To present a welcoming first point of contact for the building.
* To deal with queries from patients, visitors, members of the public and staff (trust, other NHS trusts, and other external agencies) face to face, by phone and email – signpost to appropriate department for clinical/further information.
* To operate the main switchboard, relay calls to the relevant department. Take messages where necessary and relay to correct department, either verbally or by email. Ensure given information to all callers is correct and to those that need directing, to other departments, outside of the health centre. Retrieve voicemail messages from the main switchboard and deal with, as necessary. To answer incoming telephone calls and respond in a timely manner.
* To provide a high standard of general office duties, ensuring all department documents are kept up to date.
* To support the Co-ordinator on a daily basis, such as testing of the fire alarm, dealing with contractors.
* To deal with room bookings.
Please use the supporting statement on your application form to show your suitability for this role, ensuring you refer to the job description, person specification and guidance notes attached to this role.
The essential and desirable criteria will be used to shortlist for interview, and you should ensure that you refer to these in your application.
We are aware that some candidates may choose to use AI tools to support their application. We kindly remind applicants that submissions should remain an honest and accurate representation of their experience and must take care to ensure the use of AI tools does not generate an application that does not accurately reflect their knowledge, skills and values.
Person specification
Qualifications
Essential criteria
* Qualification to NVQ Level 3 and/or previous experience in an administrative/reception role
Knowledge
Essential criteria
* Experience of using Microsoft Office, particularly Word and Outlook
* Experience of communicating effectively at all levels with a variety of contacts
* Relevant administrative experience
* Awareness of health & safety issues within the building
* Ability to work effectively with intermittent interruptions/enquiries
* Previous NHS experience
* To answer calls and communicate confidently
Personal Qualities
Essential criteria
* Excellent interpersonal skills
* Excellent time management
* Flexible approach to providing cover for annual leave, sickness and emergency cover, sometimes at short notice
* Willingness to undertake training as required (e.g. Fire Marshal)