* Salary: £60,000- £70,000 (plus comprehensive benefits package)
* Contract: Full Time
£60,000 – £70,000 + Bonus + Excellent Benefits
London – 3 days per week | UK-based role with future European remit
Are you ready to take ownership of high-value claims initiatives that balance fraud detection with customer satisfaction?
Do you thrive in transforming processes, influencing 3rd party vendors, and delivering better outcomes for both customers and businesses?
Would you like to join a company recognised for its inclusive culture, leadership development, and digital-first strategy?
The Role: Claims Manager
This is your opportunity to shape and streamline the end-to-end claims validation process in a fast-evolving business, working directly with a Head of Claims & Customer who has led game-changing strategies at both challenger brands and global corporates.
You’ll take charge of transforming a traditionally complex area into a smooth, digital-first customer experience — with particular focus on reducing claims turnaround to one week, driving vendor performance, and embedding a genuinely customer-first culture.
Your remit will include:
Overseeing the introduction and optimisation of a newly developed digital claims portal
Ensuring third-party claims validation partners are aligned with regulatory standards and customer-centric goals
Identifying trends in claims handling — diving into complex cases to assess outcomes and sharing insights to drive better decisions
Leading the cultural shift across vendor relationships to balance fraud detection with exceptional service
Tackling rework rates and friction in the customer journey with a root-cause, improvement-led mindset
Partnering with senior stakeholders to drive claims innovation in Europe, including markets such as Spain, Norway and Germany
Exploring use cases for AI and digital tools to enhance speed, accuracy and customer experience
What You’ll Bring:
Strong background in insurance oversight or claims validation, ideally within regulated markets
Experience partnering with third-party vendors to drive performance and ensure compliance
Strategic awareness of fraud prevention, combined with a passion for improving customer journeys
Confidence engaging with stakeholders at all levels and leading projects independently
A proactive, solutions-focused mindset — you see opportunities where others see friction
What’s on Offer:
Performance-based bonus
25 days holiday + bank holidays
Pension + Life Assurance (4x salary)
Charity Days + Annual Professional Development Allowance
Wellbeing, phone and fitness allowances
The chance to directly shape a digital transformation in claims — and make a real impact
The Hiring Process:
Initial Chat with Kerry @ Sudale Search – a genuine, two-way conversation about fit
Informal culture fit call with HR – remote
Competency interview with Head of Customer & Claims
Case Study Presentation – show how you think, not just what you’ve done
Why Apply Through Sudale Search?
We don’t ghost. Every applicant gets a response. We value candidate experience as much as client delivery — and we’re here to champion inclusive hiring at every stage.
Apply Now
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