Admin Assistant - 15 hours
The closing date is 16 June 2026
Are you a strong administrator looking for a new challenge?
Do you enjoy working within a busy office where no two days are the same?
We're looking for an experienced administrator to join our fast‑paced team at the Birmingham Telemed hub. As an Admin Assistant you will complete all administrative and client support tasks within the hub, supporting clients through their episode of care.
This is a permanent role for 15 hours per week to be worked over Monday to Saturday. More will be discussed at interview.
Please note administration experience gained within an office/professional environment is essential for this role.
About You
You have proven experience working within an office environment where you've carried out administration duties. You'll be an excellent communicator internally and externally and demonstrate a friendly, positive attitude when interacting with clients, colleagues and external parties.
We are also looking for:
* Experience of dealing with patients within a care environment.
* Knowledge of clerical procedures including checking documentation, telephone and reception duties.
* Good attention to detail, supportive towards colleagues and clients, and an effective team player.
Main duties of the job
* Answer and direct telephone queries, liaise with internal and external colleagues as necessary, and welcome clients and escorts to the hub directing them as required.
* Accurately check or complete all necessary BPAS and legal paperwork, ensuring relevant documentation is available for the client's episode of care.
* Provide all information to clients in a supportive and reassuring manner, to ensure informed choices are made at all stages of their care.
* Monitor, edit and amend the appointment list using the booking system, informing clients if changes to their appointment become necessary.
* Provide admin support for safeguarding in the hub.
About us
The British Pregnancy Advisory Service (BPAS) is the UK's largest independent reproductive healthcare charity, providing evidence‑based, not‑for‑profit reproductive healthcare. We work mainly on behalf of the NHS, offering abortion care, contraception, and STI testing and treatment across the country.
When you join BPAS, you become part of a values‑driven organisation where compassion, professionalism, and choice guide everything we do. You will help remove barriers to safe reproductive care while supporting people to make informed choices about their health and futures.
Benefits
* 34 days annual leave (including bank holidays)
* Life assurance at 3 salary
* Defined contribution pension scheme
* Access to GP 24/7, 365 days a year
* MyMindPal mental fitness app and 24/7 counselling support
* Online discounts, discounted gym membership and other lifestyle benefits
* Family‑friendly policies to support work‑life balance
Safeguarding, Equality & Diversity
BPAS is committed to safeguarding and promoting the welfare of everyone who uses our services, and all staff share this responsibility. Recruitment follows safer‑recruitment principles and includes appropriate pre‑employment checks.
We actively welcome applications from people of all backgrounds, identities and experiences. We are proud to be an inclusive employer and will make reasonable adjustments to ensure a fair and accessible recruitment process for all candidates.
Values & Eligibility
All applicants must be pro‑choice and support a woman's right to choose, in line with BPAS values and mission. Applicants must have the legal right to work in the UK at the time of application. Unfortunately, we are unable to offer visa sponsorship for this role.
Location
Telemedical Birmingham hub, 1st Floor Guildhall Buildings, 12 Navigation Street, Birmingham, B2 4BT
Shift Pattern
15 hours per week, flexible over Monday to Saturday – in line with the needs of the service. More will be discussed at interview.
Contact
If you have any questions about the role or require adjustments to support your application, please get in touch; we are happy to help.
Application outcome
If you do not hear from us within two weeks of the closing date, unfortunately you have not been shortlisted on this occasion.
References & pre‑employment checks
All offers of employment are conditional on satisfactory pre‑employment checks. Applicants must provide three years of employment references, including reasons for leaving and details of any gaps in employment.
Qualifications
* English and Maths qualification either GCSE A to C, Functional Skills Level 2, GCSE 4*, or NVQ Level 2.
Experience
* Experience with telephone and reception procedures.
* Administration experience gained in an office environment.
* Understanding of clerical procedures including the checking of documentation.
* Competence in Microsoft Office programmes including Word, Excel, Outlook and Microsoft Teams.
* Experience of dealing face‑to‑face and via telephone with patients who may be angry or upset, within a care environment.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and, as such, it will be necessary to submit for Disclosure to the Disclosure and Barring Service (formerly the CRB) to check for any previous criminal convictions.
Employer
British Pregnancy Advisory Service (BPAS)
£24,484 to £27,583 a year pro rata – depending on skills & experience
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