Job Description
Aftersales and Product Support Manager
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An exciting opportunity has arisen in our team here at T A Drilling for an enthusiastic and self-motivated individual to join us within our Product and Internal Sales Support team.
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T A DRILLLING (SALES) Ltd is keen for an organised and highly motivated individual to work as a key member of the Product Support and internal Sales team. The ideal candidate will ensure that our after sales, and our on-going parts and accessories support for our customers, fully meets their expectations and they will also be key in assisting the sales team.
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We are a leading supplier of trenchless equipment, landscaping machinery, pipeline equipment and specialist lifting and material handling equipment for the construction, rail and utility sectors amongst others. We are a growing business, and we are passionate about delivering great service with a can-do attitude for our large customer portfolio across the UK and Europe.
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Key responsibilities:
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* Customer support including warranty support and administration
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* Dealing with imports and exports across our product range
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* Internal sales of parts and accessories across our product range
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* Maintaining adequate stock levels, dealing with and ordering from our suppliers
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* Logging customer enquiries
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* Analyse customer enquiries
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* Sales Pipeline Management
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* Producing Excel reports and analysing data, ranging from daily sales analysis and customer spend analysis
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* Liaising with our service manager, recording and invoicing service, repair and warranty work
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Experience, Knowledge & Skills:
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* Strong interpersonal skills and the ability to work independently and take initiative
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* The ability to record and annotate data accurately
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* Have a keen attention to detail
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* Excellent time management and organisational skills and capable of managing multiple priorities
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* Outstanding communication skills, both written and verbal
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* Able to successfully adapt and deal with challenges in a confident and professional manner
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* Good level of IT competence with knowledge of all Microsoft packages but especially Excel and sage accounting software
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* Previous work experience in a commercial environment or commercial awareness would be ideal as would knowledge of the construction equipment sector
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All the above skills are desirable but for the right candidate we will offer full training.
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Interested? Please apply now!
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Our reference: SE3952
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Vacancy: Aftersales and Product Support Manager
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Location: St Leonards on Sea
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Salary: £30-35k depending on experience
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Annual leave entitlement: 20 Days Holiday + Bank Holidays (Increasing annually on each year’s service up to 25 days)
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Hours: 42 hours permanent contract, Monday – Thursday 08.00 – 17.30 & Friday 08.00 – 17.00
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Benefits: Automatic enrolment to a workplace company pension scheme.
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National World / Smart Hire are advertising on behalf of T A DRILLLING (SALES) Ltd