Posted: 8 June
The role
Our client is seeking an experienced AV Technician to join their team in Manchester. This is a fantastic opportunity to become a key member of a well-established operation, providing high-quality onsite technical support while acting as a trusted representative of the client.
Make your application after reading the following skill and qualification requirements for this position.
The successful candidate will play a pivotal role in ensuring the smooth delivery of services, building strong relationships with stakeholders, and maintaining exceptional standards of customer support. This position offers the chance to make a real impact by identifying opportunities to enhance service delivery and drive continuous improvement across the onsite operation.
Key Responsibilities To be a point of escalation through to Account Manager. To ensure all associated activities that comprise the AV service are delivered seamlessly and with maximum efficiency including ad-hoc requests. Assisting users with VC meetings and requests, being point of call for all VC related assistance/queries. Escalate faults to centralised break-fix function as required and track. Carry out daily RFB (Ready for Business) checks of all AV systems and associated areas. Practical knowledge of project deployment. Management and production of reports, for example, call logs, open tickets, critical spares, repairs and recommendations. Updating/reviewing AV request log. Liaise with client IT & FM teams to agree daily tasks and activities. Onsite Technician shall aim to resolve faults in real time, however if equipment needs to be removed from site for a manufacturer repair the tech will adopt a work around or implement loan equipment where available. Administration duties to assist with the contract operation including managing of mailboxes & support calendar.
Managing email requests providing first line telephone support and responding to telephone/voicemail. Events Coordination with other departments for event management and VIP events. Coordination and consultancy around up and coming events with business users and attend pre-event meetings. Assisting with all technical requirements for event management. Coordination of additional resources and equipment to accommodate events. Technical Provide technical support to VC/AV users. Locate faults and provide first fix resolutions. To ensure any changes are implemented seamlessly as per the agreed requirement and with minimal impact on the business. Coordination of subcontracted works. To assist with implementation of critical spares. Manage consumables/stock holding of onsite spares. To undertake manufacturer training courses as appropriate to ensure knowledge base is maintained. Supervise meetings as required. Assist with setting up of events, presentations and conferences. Service and Process Development To ensure all break-fix activities are carried out under the contracted terms and within the agreed SLAs. Administration necessary to support engineering role. Pro-actively train and support end users and prepare relevant documentation.
Desirable skills Excellent communications skills. Knowledge of current AV and VC equipment and systems. Relevant technical accreditations including CTS. Ability to work under pressure. xsngvjr Manufacturers training.
