Project manager - gcc business banking

Description It’s an exciting time to be joining Group Customer & Communications (GCC) as we have an important journey ahead of us with the integration of Virgin Money (VM). As an experienced change professional, you’ll help translate strategic intent into practical plans, steer delivery activity to ensure work progresses smoothly, and guide the communication, engagement and embedding required for sustained adoption. Working in GCC, you’ll be part of a Change Team who ensure programme deliverables are aligned with broader integration and Society plans; lead milestones through key stages, mobilise resource and unify project teams behind a common goal, outcome and shared programme plan. This includes integration change activity that’s owned by GCC to bring together the Nationwide and Virgin Money brands and customers. This is a 12-month secondment opportunity. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job, you'll spend at least two days per week, or if part-time, you'll spend 40% of your working time, based at either our Swindon, Northampton or London office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here. Whilst these locations are where we are primarily looking to fill the role, if you’re an internal applicant based in a different location, we would welcome your application and if successful, your hiring manager will provide further details on how this could work for this specific role. You can also find out more about our approach to hybrid working here. Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process. If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application. Responsibilities What you’ll be doing Launching a Nationwide Business Banking proposition involves all teams across GGC – from our mandatory and non-mandatory communications teams, to website, customer strategy, customer research and analytics, propositions, advertising and brand teams to name just a few. This role is an excellent opportunity to work with colleagues right across the Function on an exciting project, acting as the lynchpin between GCC and the Business Banking programme. As the Business Banking Project Manager, you’ll apply strong delivery discipline to ensure GCC Business Banking activity is aligned, structured, delivered to agreed time, cost and quality; alongside structured change management to support impacted teams and ensure outcomes land well across GCC and the Group. You’ll shape and manage GCC delivery for the Business Banking programme, creating clear, structured plans that outline scope, dependencies, milestones and risks. By working collaboratively with the Business Banking programme team, stakeholders and GCC delivery teams you’ll ensure roles, responsibilities and expectations are clear to ensure you meet key milestones. You will work with senior leaders and key business stakeholders to understand change impacts and shape practical solutions to support smooth transition, adoption and embedding. As Project Manager you’ll establish and run effective governance, ensuring delivery and embedding activity remains visible, progress is tracked, risks, issues and dependencies are escalated effectively, and robust controls are in place. You’ll also be responsible for providing structured, insightful reporting, highlighting delivery status, readiness indicators and potential blockers to both GCC and Business Banking senior stakeholders. You’ll champion consistent best practice, contributing to tools, templates and ways of working that strengthen both change management and delivery disciplines across the function. About you As a minimum, you’ll have: Demonstrable experience delivering projects or change management activity for business change or transformation initiatives, ideally in a cross functional environment Strong capability in planning, sequencing and managing change delivery, with a track record of delivering to agreed time, cost and quality A structured, proactive and solutions focused approach, enabling you to bring focus and control to change delivery A track record of driving business readiness and supporting stakeholder engagement and adoption Strong communication and influencing skills, enabling you to simplify complexity, support decision making, foster trust and build confidence across change and transformation activity A confident risk, issue and dependency management, with the ability to anticipate challenges and drive resolution Experience operating within formal governance frameworks, running project routines effectively and ensuring transparency and accountability Excellent understanding of change management principles, governance and controls, and the discipline to apply these consistently Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role: Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these. Qualifications The extras you’ll get There are all sorts of employee benefits available at Nationwide, including: 25 days holiday, pro rata Access to private medical insurance A highly competitive pension to help you build a strong foundation for retirement Access to an annual performance-related bonus Training and development to help you progress your career A great selection of additional benefits through our salary sacrifice scheme Life assurance to provide peace of mind for you and your loved ones in the event of your death Wellhub – access to a range of free and paid options for health and wellness Up to 2 days of paid volunteering a year Banking – but fairer, more rewarding, and for the good of society We forge our own path at Nationwide. As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives. If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society. We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide. What to do next If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application. The hiring manager for this role is Lee Kew, and the main recruitment contact is Ola Crown.