Employer Location: Fermanagh
Phone Number: 02866323481
Email: hr@killyhevlin.com
Job description
We are recruiting for a Hotel Receptionist. Our successful hotel receptionist will be responsible for welcoming guests and acting as their first point of contact. Our Receptionist will check-in guests advising them of the hotel facilities and acting as an ambassador for Killyhevlin, logging issues and/or requests and passing them to the correct member of staff and following up that the task was completed. Our Front Office staff work together as a strong team, liaising with the other hotel departments and providing our guests with memorable stay and ensuring our guests book again for their return visit on check-out.
Responsibilities
* Checking in and checking out guests and allocating rooms and self-catering.
* Providing excellent customer care.
* Professionally deal with guest requests, enquiries and problems.
* Switchboard, email, typing correspondence and general office duties including keeping office areas clean and tidy at all times.
* Guest accounts, billing and lodgements.
* Cashier, reservations, sales, recommendations.
* Health and safety in the work place.
* Other duties that may arise in the course of a shift within the capabilities of staff.
Skills and Qualifications
Essential Skills
* Good Standard of education: GCSE English and Maths (or equivalent) grade B or higher in both subjects.
* Great Customer Service skills.
* ECDL (European Computer Driving Licence) or equivalent.
* NVQ Level 2 (or equivalent) in reception/office and business skills.
* Previous employment within a customer service industry.
* Experience of working shifts and weekends (flexibility is required to offer great customer service)
* Experience of working within a team (reliability & excellent timekeeping are essential to provide great customer service & teamwork).
* Knowledge of the locality to provide our guests with a great experience of Fermanagh.
* Permitted to legally live & work in Northern Ireland/UK (evidence of immigration status & right to work with ID) Share Code.
* Must have a National Insurance Number, Bank or Savings Account and current (in date) photographic ID (passport).
Desirable Skills
* Previous hotel reception experience.
* Experience of computerised room management system.
* Experience of food and beverage service.
* Experience of housekeeping service.
Further Information
We supply uniform, meal on duty, on-the-job & essential product training, free, secure staff car parking, employee of the month award, staff discounts. No staff accommodation is available. Evidence is required of Right to Work in UK/NI & Immigration Status - Share code. Applicants need a National Insurance Number, current photographic ID (Passport), bank or savings account (wages are paid directly to the given account). Further hotel information: We are an Equal Opportunities Employer. We are an Investors in People company.