Role : Customer Service Advisor Location : Belfast Type : Permanent Hours : 40hrs/ week- hours worked between the hours of 07:00 and 23:00, Mon-Sun Hybrid working is available on successful completion of the initial training period Shifts are scheduled across the operational window, which may include evenings and weekends. About: We are recruiting Customer Service Advisors on behalf of a major UK organisation. This is a fantastic opportunity to join a supportive team, receive full training, and develop your career in customer service. You will be responsible for delivering outstanding customer support, handling enquiries professionally and efficiently, and providing a positive experience for every customer. Key Responsibilities: Manage inbound customer calls and queries Provide clear, accurate, and helpful support Record information accurately in line with organisational procedures Work collaboratively as part of a team Maintain professionalism and a positive customer-focused approach Pre-Employment Screening: Please note that successful applicants will be required to complete: Right to work verification, Identity verification, Criminal record check (Basic Disclosure), Credit check, Sanctions and Fraud Check, Employment references, Past 5 years Physical Address History, Past 2 Years Employment History Please contact Ellen at Staffline Recruitment for further details Skills: Customer Service Communication Compliance Telephony