As vital member of the Service Solutions team, the Customer Solutions Coordinator is responsible for managing various administrative processes - including contract accuracy, invoice queries and resolutions, liaising with suppliers, sourcing equipment, dashboard management etc. The position ensures operational accuracy and efficiency while giving impeccable customer service. Person Specification * Strong accuracy and attention to detail * Background in administration Key Tasks & Duties * Process enquiries and orders quickly and accurately. * Source and secure best-value equipment from approved suppliers. * Raise and manage purchase orders in line with supplier agreements. * Organise off-hires, breakdown responses, and manage pre/post-hire customer service. Raise and manage purchase orders in line with supplier agreements. * Monitor supplier service levels and performance, providing feedback and taking corrective action as needed. * Organise off-hires, breakdown responses, and manage pre/post-hire customer service. * Track and report on margin performance, contributing to cost control and profitability goals. * Respond to all customer and internal enquiries promptly and professionally. * Communicate with depots, wider Customer Excellence Teams and 3rd party suppliers to resolve issues or delays. * Follow up with customers post-delivery for feedback and satisfaction confirmation. * Ensure correct start and end dates and pricing o...