Tialis is an IT managed service provider. We offer full IT support from managed services, professional services for ad hoc projects, to device lifecycle management for any company’s devices and their users. Our people are at the heart of everything we do. That’s why “Putting People First” is one of our core strategic pillars. We are committed to building a culture that focuses on: Loyalty and Commitment – Fostering a workplace where trust, dedication, and long-term relationships thrive. Talent Development – Growing a strong pipeline of future leaders and experts. Staying Current and Competitive – Embracing innovation and staying ahead of the curve in the services that we provide. Future Ready Skills – Equipping our people with the tools and knowledge they need to grow and succeed. We want our employees to thrive here to bring their best, challenge themselves, and enjoy the dynamic, people first culture we are proud of. Job Description: Responsible for Administrative duties within the IT Lifecycle Service Management and Asset Configuration Management function. Key Responsibilities : · Maintains records and databases containing information regarding requests, changes, owner and locations for the organization's IT Hardware Assets. · Complete data entry to query and enter information for Asset Request, Supply, Acquisition, Returns and Inventory purposes. · Control the identification, receipt, delivery and collection of assets from point to point within the agreed client service framework. · Record the identification, storage, and withdrawal of all client assets in the Lifecycle Stores on the configuration management database. · Scheduling, tracking and management of courier deliveries and collections, Obtaining Proof of Delivery (PoD) and resolving the related calls or queries. · Perform periodic asset discovery and audit tasks of physical assets within the Lifecycle Warehouse. · Perform periodic asset discovery and audit tasks of the configuration management database. · Handling client queries daily and providing the requisite response/update on all related activity within the service framework. · Coordinating with client users or designated representatives on reporting and chronicling of information regarding lost/stolen/recovery of assets on configuration management database. · Record all asset information from client relating to the IT Asset estate on the configuration management database e.g. hardware upgrades and repairs · Generating periodic reports agreed within the service framework as well as reporting on request for Service Management Team. · Achieve and Maintain a CMDB accuracy rate of 98% or higher at all times. · Maintaining and Filing of all hard copy records on Lifecycle Services transactions. Key Skills: · Good Organisation Skills. · Good Communication Skills. · Excellent work ethic and ability to work within a team. Experience : · Knowledge of Microsoft Office Packages. · Customer Service Experience · Basic knowledge of producing MS Excel based reports and formulas Personal specification - Essential criteria: · This post has a Genuine Occupational Requirement that the successful applicant must be a person who is blind or partially sighted, in line with The Equality Act 2010 · Willingness to travel to the Thomas Pocklington Trust (TPT) Hub in London for intern development events throughout the course of the internship programme (costs covered by TPT). · Having not previously undertaken the Get Set Progress internship programme. Fixed Term Contract: 9 months