Job Title: Sales Support Administrator
Location: Gravesend
Salary: £30,000 per annum
Hours: Monday to Friday 09:00 - 17:00 (Office Based)
We are looking for a Sales Support Administrator to join our clients busy customer service team. The successful candidate will be responsible for handling customer orders, liaising with contractors, managing complaints, and rapidly troubleshooting delivery issues to ensure a smooth and timely service for customers.
Key responsibilities
Process and manage customer orders accurately and efficiently from receipt to completion.
Communicate regularly with contractors and third-party suppliers to coordinate schedules and confirm job details.
Handle customer complaints professionally: investigate, log, resolve or escalate as appropriate while maintaining clear communication with customers.
Troubleshoot delivery problems (delays, incorrect items, lost shipments) and implement speedy resolutions to minimise customer impact.
Keep order, delivery and complaint records up to date in CRM and internal systems.
Work closely with sales, logistics and operations teams to resolve issues and improve processes.
Provide exceptional customer service, keeping customers informed and managing expectations.
Skills and experience required
Proven experience dealing with customer orders and order management in a sales support, customer service or administrative role.
Confident verbal communication skills and experience speaking with contractors, suppliers or field teams.
Strong complaint handling skills with a calm, solution-focused approach.
Proficient with MS Office and comfortable using CRM systems