Job Description
Join Lloyds Banking Group as a Customer Support in Chatham. You will begin your journey in one of our branches, providing face-to-face support to our customers.
Job Details:
* JOB TITLE: Customer Support
* LOCATION(S): Chatham, working across our Lloyds and Halifax branches within a reasonable distance.
* HOURS: 17.5 hours a week, including every Saturday
* WORKING PATTERN: Full-time
* SALARY: £12,500 increasing to £12,875 after 6 months in role
We operate a skill progression framework where you can increase your pay by developing new skills and taking on new activities, giving you the opportunity to earn £15,375 for our highest skill level.
About this opportunity
You'll learn, grow and develop within an inclusive organisation with genuine values focussed on putting people first, making a difference to customers, businesses and communities.
Over time, there will be opportunities to transition into a range of roles, such as helping customers over the phone from home, continuing to deliver outstanding service remotely.
Grow Your Career with Our Skill Progression Framework
At Lloyds Banking Group, we don't just offer jobs - we offer careers. We believe in building strong foundations, which is why we ask all new colleagues to spend a minimum of 12 months in a customer service role, mastering new skills, dealing with more complex customer needs, and earning valuable accreditations through our Skill Progression Framework.
What you'll need
* Crucially, you're a people person - to be honest and genuine, caring about helping people with their finances (no previous financial services experience required)
* The ability to quickly build relationships to give customers a fantastic experience.
* The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity - taking time to resolve queries and giving our customers confidence in the service you're providing.
* The commitment to deliver on your promises and going above and beyond for your customer.
* A genuine teammate - collaborating closely with colleagues to ensure your customers' needs are met.
* If located in one of our hybrid locations, you will need to meet our Homeworking criteria, for example, a quiet, private room at home, stable internet connection.
About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
Benefits
* A generous pension contribution of up to 15%
* An annual performance-related bonus
* Private medical benefit with BUPA
* Benefits you can adapt to your lifestyle, such as discounted shopping
* 22 days' holiday (increases over time), with bank holidays on top
* A range of wellbeing initiatives and generous parental leave policies
* Salaries are reviewed annually on 1 April as part of our annual pay review
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