Operational Support Manager Type of job: Permanent Location: Remote (National Travel) Salary: up to £40,000 Car Allowance Bonus There are a few things which make a great Operational Support Manager; customer experience, continuous improvement, execution, communication, leadership, the ability to problem solve and the awareness of how to maximise the commercial aspect of an account. Have you just read your skillset? Come and put that into practice at Staffline What you’ll do as Operations Support Manager This role is about taking ownership for driving consistency or performance in a multi-site operation. You’ll be hands on, getting into the root of the account from a performance and commercial perspective, looking for ways to improve and develop people, processes and relationships. This is an incredibly diverse role which allow you to stretch your skillset and develop professionally. Below is just a selection of what you can expect: Understand the clients’ operation in detail, identifying potential areas of continuous improvement and creating appropriate plans to implement those improvements across a multi-site operation. Monitor and evaluate progress, communicating timelines and milestones to build credibility and stakeholder relationships. Record, analyse and report on performance metrics and data sets Provide training, coaching, development and feedback to account teams Ensure appropriate technology is implemented, utilized and fully functional on sites. Deliver budget across all client sites and demonstrate financial acumen through understanding of Profit & Loss Work closely with account teams to reach 100% fulfillment of all bookings in line with clients’ service level agreements and provide quick, effective solutions to any shortfalls Utilise data to collate monthly management information to drive performance improvement Deliver effective leadership to direct reports, drive engagement and ensure everyone has appropriate development plans for both personal and business performance Why choose Staffline and what’s in it for you? At Staffline we know it’s important to reward our employees, which is why we are constantly evolving and growing our reward package. In addition to working with a brilliant, committed team of colleagues, you’ll have access to the following (and more): 25 days holiday as standard with an extra day for each year of service (up to 30 days max) One celebration day per year to use however you choose (this is in addition to the 25 days annual leave entitlement) 12 monthly bonus (depending on personal and company performance) Opportunities for flexible working Four employee incentive schemes Recognition initiatives including Instant Awards and monthly STARS awards Online benefits platform offering savings and discounts with a huge number of high street and on-line retailers, health and financial wellbeing education Dedicated wellbeing platform to offer physical and mental health support Medicash (practical private medical support for day-to-day needs) Access to Cycle to Work and Car Leasing schemes Life Assurance of 4 times annual salary What we need from you… To be successful in this role however, we will need a few things: You’ll need to be a self-starter and able to demonstrate a hands-on approach. You’ll have leadership skills, be an effective manager and the capacity to influence your teams. You’ll be able to demonstrate commercial and operational growth in previous roles You’ll have to be comfortable working with, and presenting data to stakeholders You’ll need to have an eye for detail and be able to give examples of problem solving Most importantly though, you’ll need to be tenacious, with a great attitude towards delivering an continually improving service. Like the sound of this? Why not apply now or if you require further information, get in touch at: recruitmentstaffline.co.uk All candidates will need demonstrate that they have the Right to Work in the UK. A full UK Drivers license is also a requirement for this role.