1. Competitive hourly rate
2. Permanent position available
About Our Client
This company organise tailor made holidays, safaris and cruises to destinations around the world. They offer help and advice about filling in as well as the extending of European, Asian and African visas.
Job Description
Performance Objectives for the Credit control role (1) Business Support From day one, you will
3. Engage Clients with overdue invoices via telephone and E-Mail
4. Support the business with related queries
Within the first three months, you will
5. Proactively identify accounts that pose a credit risk
6. Liaise with Credit Manager in evolution / tweaks of existing Collection SOP's
(2) Credit Control and Reporting Within the first three months, you will
7. Report on debt position to Credit Manager
8. Liaising with Credit Manager regarding litigation
9. Preparing documents for litigation
10. Collection of payments on timely basis
11. Monitoring and controlling customer accounts
12. Investigate and resolve customer queries
13. Regular communication with customers & consultants
14. Reporting of credit limit breaches
15. Supplying team with ad hoc support
(3) Team Responsibilities Within the first three months, you will
16. Review and approve client refunds
17. Provide support to other projects as required by Line Manager
The Successful Applicant
To be successful in the Credit control role To be successful in this role you need to be passionate, professional, and comfortable working in a high pressure environment. The role is varied, involving reporting, reconciling, assisting the Accounts Receivable team, and liaising with the legal team as required. But the core of the role is collecting late payments and reducing risk. As such, an understanding of credit control processes and credit checking is essential.
18. 1-3 years Credit control experience
19. Proactive, can-do attitude!
20. Team Player
21. Attention to detail
22. Intermediate excel (V-Look Ups + Pivots)
23. Promoting customer satisfaction whilst extracting cash in line with payment terms!
24. Ability to quickly understand and use new tools and processes
What's on Offer
What is in offer for the role in New Malden
25. Physical wellbeing benefits
26. Financial wellbeing benefits
27. Mental wellbeing benefits
28. Permanent position available
29. Discounted flights