Position Description You will be responsible for accurately diagnosing faults with MHE, servicing and emergency repairs. A typical day will consist of service and maintenance work on customer equipment, including battery chargers to ensure they are in full working order. You will be expected to work independently in a safe manner on customer sites, you will need to be able to communicate well with customers and internal colleagues and will need to be able to ensure all relevant documentation is completed correctly. ESSENTIAL DUTIES AND RESPONSIBILITIES Maintenance, installation and repair of batteries and industrial chargers on customer sites to agreed standards and technical specification Brief the customer on the practical use and maintenance of the equipment. Recommend the purchase of new or replacement products as appropriate. Identify business development opportunities to negotiate the sale of any new or replacement products whilst on customer's site. Respond to breakdowns and carry out the necessary fault diagnosis and repair submitting accurate reports via PDA Any other reasonable duties as instructed Proactive attitude toward Health and Safety demonstrating engagement with safety campaigns and near miss reporting to improve safety and reduce workplace incidents. II. Performance Objectives Good technical and practical problem-solving skills, in a related field. Good attention to detail and an orderly approach to completing jobs. Strong customer service focus. The ability to work under pressure and to meet deadlines. Ability to build effective working relationships with colleagues and customers. III. Qualifications Knowledge of large-scale batteries and chargers - preferable but not essential. Electrical or electronic qualification - C&G, 17th edition, ONC, NVQ etc - preferable but not essential. IV. Physical Requirements & Work Environment Covering the Southeast territory of the UK. Monday to Friday, 40 hours per week over core hours between 06:00 and 18:00.