Technical Service Manager – Satellite Communications
We are supporting a high-technology organisation in their search for a Technical Service Manager with expertise in satellite communications and defence networks. This role is focused on managing government support cases, ensuring timely resolution and effective collaboration across engineering and project teams.
What You'll Do
* Lead support case management across commercial satellite communication services
* Coordinate technical resolver groups and provide updates to senior management
* Oversee service visits, ensuring equipment, documentation and commercial arrangements are properly managed
* Work directly with government stakeholders, representing the organisation with professionalism and technical confidence
* Provide feedback to project teams, supporting documentation updates and process improvements
* Create and maintain support documentation, track trends and deliver improvement programmes
* Manage escalation processes and small projects linked to support or obsolescence programmes
* Deliver training and support onboarding of new engineers
* Assist in launching new government services, including documentation and support processes
* Monitor and maintain spares availability, supporting procurement where necessary
What You'll Bring
* Technical experience in electrical/electronic engineering, IT networking and satellite communications
* Knowledge of MOD networks across land and sea, including COMSAT, MILSAT, MNE and message handling
* Strong problem-solving and decision-making skills, with the ability to manage cases independently
* Excellent communication skills and the ability to collaborate effectively across teams and with external stakeholders
* Customer-focused approach with flexibility to meet evolving demands
* Proficiency in standard office applications; understanding of ITIL would be advantageous
* Willingness to travel in line with role requirements
Clearance Requirements
These vacancies require DV clearance. Applicants must be able to obtain and maintain relevant clearance.
This is a permanent role.
Electus Recruitment Solutions provides specialist engineering and technical recruitment solutions to a number of high technology industries. We thank you for your interest in this vacancy. If you do not hear from us within seven working days, please presume your application has been unsuccessful on this occasion. You are free to resubmit your CV or details in the future, and we shall assess your suitability then.