We are seeking an experienced and commercially astute Head of Operations to lead performance across our multi-site domiciliary and complex care services in the North West. This is a senior leadership role with direct line management of all Registered Managers. You will be responsible for strengthening governance, driving workforce stability, improving operational performance, and ensuring sustainable growth - while protecting our nurse-led care model. This is not a maintenance role. We are looking for a leader who can bring structure, accountability, and measurable improvement across multiple regulated services.
Responsibilities
* Provide direct leadership to all Registered Managers
* Drive KPIs across compliance, staffing stability, retention, and financial performance
* Strengthen Regulation 17 (Good Governance) frameworks
* Lead CQC inspection readiness and quality assurance programmes
* Improve rota governance and workforce planning
* Own operational performance against budget and margin
* Act as senior escalation point for operational risk
* Maintain relationships with ICBs, commissioners, and case managers; work in structured partnership with the Nurse Director (clinical governance) and Head of Finance (financial oversight) with clear operational accountability.
Key Competencies
* Holds senior managers accountable
* Uses data to drive decisions
* Remains calm and structured under pressure
* Balances quality, compliance, and commercial performance
Benefits
* Senior leadership influence across a growing organisation
* Clear governance structure and executive support
* Opportunity to shape operational standards and growth strategy
* Competitive salary (DOE)
* If you are an experienced multi-site operational leader ready to take ownership of performance, governance, and growth within a regulated complex care environment, we welcome your application.
Qualifications
* Senior operational leadership within domiciliary, complex care, or regulated health/social care
* Experience managing multiple services or senior managers
* Strong working knowledge of CQC regulations and governance frameworks
* Demonstrable track record of improving service performance
* Commercial awareness and financial literacy
Desirable
* Registered Nurse (RN) background
* Experience within nurse-led or complex care environments
* Experience working with ICBs or CHC-funded packages
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