Role Summary
We are currently recruiting for a Branch Administrator to join our growing branch. Working in a fast‑paced environment, the successful candidate will provide excellent administrative support to our branch team and customers, ensuring our reputation of high quality is upheld. The duties within the role are broad and varied, with opportunities for development and progression through our admin training pathway.
Responsibilities
Key duties include a range of responsibilities, which include but are not limited to:
* People and Processes:
o Maintain and provide feedback on SMART systems for the branch.
o Effective information sharing and participation in team meetings.
o Maintain safe working practices and quality standards.
o Proactive approach to continued professional development and progression through Administrator Grading System.
* Financial:
o Accurate and timely input of data onto the Business Management system for all revenue streams.
o Active participation in monthly financial review to ensure accurate and timely invoice processing and cost recovery.
o Creation and progressing of purchase and work orders in line with company processes.
o Interrogation of Business Management System to provide management information and provide prompt resolution of queries.
* Customers:
o Maintain customer relationships to achieve a high level of customer satisfaction.
o Effective response to customer enquiries, escalating as appropriate.
o Preparation of correspondence, reports/minutes in company style.
o Management of company documentation to fulfil customer needs.
* Technology:
o Use and development of Business Management System.
o Effective use of FTP application.
o Identify scope for process and system improvement opportunities.
Key Skills & Attributes
* Excellent interpersonal and organisational skills.
* Strong communication skills, both written and verbal.
* The ability to work effectively as part of a team.
* Good attention to detail, ability to multi‑task and prioritise tasks efficiently.
* The ability to take initiative and have a proactive approach.
* Working knowledge of computer software applications, i.e. Microsoft Word, Excel, Outlook, PowerPoint.
* Maintaining excellent relationships with customers.
Benefits
* Annual leave: 35 days.
* Pension: 8% non‑contributory pension with option to make additional voluntary contributions with company top‑up based on the level of AVC's.
* Company car scheme: choice of car or van.
* Professional development: bi‑annual reviews on development to encourage career growth.
* Private Medical insurance available after 6 months of employment with additional family option.
* Permanent Health Insurance: generous long term illness cover equal to 50% of salary with continuation of company pension contributions.
* Life Assurance: 6 × annual salary.
* Employee Assistance Programme: 24/7 fully confidential service offering practical support and access to counsellors for a range of personal, as well as work related issues.
* Star Share Ownership Plan: option to become a company shareholder through pre‑tax saving scheme.
* Bi‑annual salary increases for all employees linked to RPI.
* Annual company profitability bonus.
* Employee Milestone bonus, including increased holiday entitlement.
* Unrivalled job security.
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