Band 3 - Audiology Secretary/Waiting List Coordinator, Audiology
The closing date is 08 June 2026
To provide administrative services and support to the Audiology and Hearing Therapy Departments at West Hertfordshire Hospitals.
Knowledge of secretarial or administrative procedures and systems, some of which are non‑routine.
Activities such as answering queries, progress chasing, task‑related problem solving, acquired through experience.
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Please note - we are unable to obtain a Certificate of Sponsorship (Work Permit) for this role.
Main duties of the job
Receiving referrals by e‑mail from a variety of sources: GP, patients, ENT consultants, audiologists, wards, and other stakeholders. Then deciding the most appropriate waiting‑list action.
Assimilating information from the referral—where a variety of options could be appropriate.
Deciding if the patient has clinical priority.
Deciding on the nature of the appointment to be arranged and the most appropriate provider to avoid duplication of service provision – e.g.
Direct referral, reassessment, hearing therapy, transition, domiciliary, fitting, upgrade/exchange and deciding if the patient requires audiology, ENT, voluntary or paediatric input.
About us
With a new hospital planned for Watford, work underway to update theatres at St Albans City Hospital and plans for a neighbourhood health‑care centre in Hemel Hempstead, this is an exciting time to join us. We are building on the success of our award‑winning virtual hospital and re‑imagining models of care, working closely with partners and making the most of advances in digital healthcare. Staff wellbeing and development are a priority, as is the role of innovation in improving clinical care, outcomes and patient experience. Our vision is Excellent patient care, together and our values are to be empowered, compassionate, professional and inclusive. They capture an important balance across what we must all do as individuals and to support others. We offer a variety of flexible working options as we recognise the importance of a good work‑life balance. www.westhertshospitals.nhs.uk/flexibleworking If you have a disability or long‑term health condition and require support or guidance please contact westherts.recruitment@nhs.net If you are a Service Leaver, Veteran, Military Reserve, Cadet Force Adult Volunteer, or partner/spouse of those serving please tick "Member of the Armed Forces Community" on the application form. We reserve the right to close this advert early due to the volume of applicants. Please apply as soon as possible to avoid disappointment. If you do not hear back within 3 weeks of your application, please assume you have been unsuccessful on this occasion.
Job responsibilities
Dealing with queries from patients and medical staff about the waiting list in writing, by telephone, e‑mail or post, i.e., independently composing responses.
By telephone eliciting information from the patient and evaluating all previous contact with the department – then deciding the appropriate outcome.
Adhering to Trust Waiting List Policy ensuring the smooth running of the partial booking procedure ensuring that cancellations are rebooked, that DNAs are followed up and that GPs are informed of the outcome of patient care. Informing GPs if patients are discharged.
Advising patients about transport if required.
Making appointments for patients in person, on the phone or by e‑mail. Occasionally rearranging patients’ appointments if an audiologist is off sick.
Printing out and posting appointment letters and correspondence.
Checking, changing, and maintaining details on the Patient Management System.
Person Specification
Education and qualifications
* Good General Education.
* Computer Skills.
* Typing Speed.
Knowledge
* Computer Skills, Microsoft Word, Excel.
* Auditbase (In‑house training).
* RSA Level 2.
* Office / Organizational skills.
Experience
* Organisational skills.
* Prioritising.
* Excellent telephone manner.
* Independently planning and prioritising workload.
* Tact and Diplomacy.
* Empathy with hard‑of‑hearing patients.
* Able to work under pressure.
* Desire to learn.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
West Hertfordshire Teaching Hospitals NHS Trust
£27,106 to £28,850 a year pro rata inc. HCA
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