We are recruiting on behalf of our client, a reputable franchise-approved car dealership in North Bristol, for the position of Service Advisor.
This is an excellent opportunity for a skilled and customer-focused professional to join a busy Service Department and advance their career within a leading UK automotive retailer group. The Service Advisor role offers competitive remuneration, comprehensive benefits, and long-term career prospects.
Benefits:
Starting salary from £27,000 per annum (negotiable based on experience)
Additional annual bonus potential exceeding £4,000, paid monthly
Overtime paid at time and a half rate
25 days annual holiday plus 8 bank holidays
Workplace pension scheme
Industry-leading maternity, paternity, and adoption pay
Staff purchase discounts and high street retailer discounts
Full training and ongoing development opportunities
Long service recognition
Opportunities for career progression within a national automotive groupDuties of the Service Advisor:
Greet customers professionally within the Service Department and manage bookings for vehicle repairs and servicing
Liaise extensively with the workshop team to track work progress and ensure timely completion
Advise customers on minor technical issues, upsell additional products and services where appropriate
Provide clear communication to customers regarding vehicle status and estimated completion times
Take payments for completed work in a courteous and efficient manner
Assist in promoting service and parts offers to maximise sales as a Service Advisor
Ensure customer satisfaction through exceptional communication and service delivery
Efficiently record and manage customer data, maintaining accurate documentation
Liaise with vehicle manufacturers to authorise warranty repairs and manage warranty procedures as requiredRequirements:
Proven experience as a Service Advisor or in a similar customer service position within the automotive industry is highly advantageous
Strong communication and relationship-building skills
Excellent organisational and IT skills; experience with Pinewood Pinnacle or similar software is preferred
Basic mechanical understanding of vehicles to communicate effectively with customers and workshop teams
Ability to work well under pressure and achieve targets
Customer-focused attitude with a professional approach to service delivery
Full UK driving licenceContact Hamish Lowrie, Automotive Recruitment Specialist at Perfect Placement covering Bristol and the South West, today to discover more about this fantastic Service Advisor opportunity.
Our team of Automotive recruitment specialists are dedicated to finding the perfect match for both job seekers and employers in the motor trade. Don't settle for just any Motor Trade job - let us help you find the one to take the first step towards your dream Motor Trade career