Main Purpose of Job: We are looking for a detail orientated, guest focused reservations agent to join our reservations team. As a Reservations agent you are a crucial part of our guest's journey, from initial enquiry to guest departure. You will build relationships with new, existing & regular guests, ensuring we are consistently creating memorable experiences. Key Responsibilities/Main Duties: Managing the reservation process for the UK’s best pub group. Accurately booking tables, meeting customer and restaurant requirements. To maximise accommodation and F&B revenue through cross selling and up selling. Process non arrivals and cancellations in a timely manner. Updating function sheets and event plans for the ops team. Perform day-to-day arrivals check. Skills, Experience and Qualifications: Reservation Agent or Reception experience is desirable Highly organised, collaborative team player with the ability to multitask and work on own initiative Computer literate with IT skills to include Outlook and Excel Professional and friendly demeanor Flexibility to work shift and work weekends since the department is open seven days a week Why Us? 25 days holiday, plus 8 Bank Holidays per year with options to buy additional days holiday throughout the year, and a day off for your birthday after one year’s service. 30% discount on food, drink and rooms at any Butcombe Pub 20% off retail purchases in our online shops for beer and merch Savings and discounts from thousands of online retailers, and so much more, with the Benefits Bar. Cycle to Work 24/7 Mental, Financial and Physical Health support Travel Requirements: Position is a mixture of hybrid working from home and travel to multiple properties; own form of transport needed.